Outage in SailPoint

Access Requests - Intermittent failure to process Access Requests after approval.

Resolved Major
March 09, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Customers are reporting that Access Requests which require approval are intermittently failing to continue processing after being approved. Our Engineering Teams are currently investigating.
Components affected
SailPoint Frankfurt eu-central-1 SailPoint Sydney ap-southeast-2 SailPoint London eu-west-2
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/09/2023 10:33AM

Our Engineering Teams have resolved the issue. Affected pending requests will need to be cancelled and re-submitted.

INVESTIGATING about 2 years ago - at 03/09/2023 09:44AM

Investigations are continuing

INVESTIGATING about 2 years ago - at 03/09/2023 08:32AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 08:31AM

Customers are reporting that Access Requests which require approval are intermittently failing to continue processing after being approved.
Our Engineering Teams are currently investigating.

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