Outage in SailPoint

Entitlements, Access Profiles, Roles are unavailable in IdentityNow

Resolved Major
May 18, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently aware of an issue with Entitlements, Access Profiles, and Roles being unavailable in IdentityNow. We are working this issue at the highest priority and will continue to provide updates.
Components affected
SailPoint London eu-west-2 SailPoint Oregon us-west-2 SailPoint Canada ca-central-1 SailPoint Sydney ap-southeast-2 SailPoint Canada ca-central-1 SailPoint N. Virginia us-east-1 SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1 SailPoint London eu-west-2 SailPoint Tokyo ap-northeast-1 SailPoint Sydney ap-southeast-2 SailPoint N. Virginia us-east-1 SailPoint Tokyo ap-northeast-1 SailPoint Oregon us-west-2
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/18/2023 11:05PM

Entitlement, Access Profile, and Role availability has been restored and we have confirmed that the underlying service is stable at this time.

If you continue to experience any issues with the UI loading these objects, please contact SailPoint Support. We sincerely apologize for any inconvenience that this may have caused and truly appreciate your patience as we worked to resolve this issue.

IDENTIFIED almost 2 years ago - at 05/18/2023 10:40PM

The issue has been identified and we are working diligently to remediate the problem. Pages may load but are not considered stable yet. We will continue to provide updates here, and greatly appreciate your patience as we work through this.

INVESTIGATING almost 2 years ago - at 05/18/2023 09:43PM

We are currently aware of an issue with Entitlements, Access Profiles, and Roles being unavailable in IdentityNow. We are working this issue at the highest priority and will continue to provide updates.

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