Outage in SailPoint

Entitlements, Access Profiles, Roles are unavailable in IdentityNow

Resolved Major
May 18, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor SailPoint outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SailPoint, and never miss an outage again.
Start Free Trial

Outage Details

We are currently aware of an issue with Entitlements, Access Profiles, and Roles being unavailable in IdentityNow. We are working this issue at the highest priority and will continue to provide updates.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/18/2023 11:05PM

Entitlement, Access Profile, and Role availability has been restored and we have confirmed that the underlying service is stable at this time.

If you continue to experience any issues with the UI loading these objects, please contact SailPoint Support. We sincerely apologize for any inconvenience that this may have caused and truly appreciate your patience as we worked to resolve this issue.

IDENTIFIED about 1 year ago - at 05/18/2023 10:40PM

The issue has been identified and we are working diligently to remediate the problem. Pages may load but are not considered stable yet. We will continue to provide updates here, and greatly appreciate your patience as we work through this.

INVESTIGATING about 1 year ago - at 05/18/2023 09:43PM

We are currently aware of an issue with Entitlements, Access Profiles, and Roles being unavailable in IdentityNow. We are working this issue at the highest priority and will continue to provide updates.

Start monitoring all your vendors in 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3202 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime