Outage in SailPoint

Several services are currently experiencing a service disruption in the eu-central1 region

Resolved Minor

September 24, 2026 - Started 21 days ago - Lasted about 16 hours
Official incident page

Incident Report

Summary AI Generated

SailPoint experienced a 16-hour service disruption affecting multiple services in the Frankfurt eu-central-1 region, impacting some customers. The issue was identified and a fix was implemented, moving into a monitoring phase before being fully resolved. The incident was confirmed resolved on September 25, 2026.

SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Components affected

SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1 SailPoint Frankfurt eu-central-1

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 09/25/2026 09:37AM

This incident has been resolved.

MONITORING 21 days ago - at 09/24/2026 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 09/24/2026 07:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 21 days ago - at 09/24/2026 06:59PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 09/24/2026 05:32PM

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