Outage in SailPoint
Identity Security Cloud entitlement delays in Search and Request Center US-East-1
Resolved MinorIncident Report
Summary AI Generated
SailPoint's Identity Security Cloud in the US-East-1 (N. Virginia) region experienced a 131.7-hour incident where newly aggregated or updated entitlements were delayed in indexing and visibility within the Search and Search Lite interfaces. The issue expanded to include additional entitlement impacts and involved processing a significant data backlog through the platform's pipelines. The incident was resolved after the backlog was cleared, processing queues returned to normal, and full data hydration was completed to restore accurate entitlement reporting and visualization.
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
Components affected
SailPoint N. Virginia us-east-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/05/2026 02:36AM
This incident has been resolved.
IDENTIFIED
13 days ago - at 10/02/2026 08:51PM
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
IDENTIFIED
13 days ago - at 10/02/2026 01:15PM
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
MONITORING
14 days ago - at 10/01/2026 09:42PM
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions.
Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system.
This monitoring state is for awareness only, and no customer action is required.
MONITORING
15 days ago - at 09/30/2026 09:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 09/30/2026 11:39AM
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
INVESTIGATING
15 days ago - at 09/30/2026 03:56AM
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
INVESTIGATING
16 days ago - at 09/29/2026 07:24PM
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
INVESTIGATING
16 days ago - at 09/29/2026 04:36PM
We continue to investigate the issue.
INVESTIGATING
16 days ago - at 09/29/2026 02:55PM
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
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