Outage in SailPoint
Ping SSO Outage: Users experiencing sign-in issues
Resolved MinorIncident Report
Summary AI Generated
A Ping Identity SSO outage lasting approximately 2.6 hours caused intermittent sign-in failures across ServiceNow (including the customer support portal), Identity University, Discourse, and Highspot, with users receiving "Network error communicating with endpoint" errors. Customers were unable to access the Support Portal during the incident and were directed to submit cases via email. The issue was resolved by the SailPoint identity team in coordination with Ping One.
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/06/2026 08:31PM
This issue has been resolved.
INVESTIGATING
9 days ago - at 10/06/2026 05:59PM
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.
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