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Outage in SailPoint

FedRamp - Updates to Entitlement and Access Profiles are not being reflected in the UI

Resolved Minor
November 04, 2026 - Started 7 days ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

Updates to Entitlements and Access Profiles in SailPoint's FedRAMP environment were not being reflected in the UI, lasting approximately 21.7 hours. The issue was identified and a fix was implemented before being fully mitigated on November 5, 2026. SailPoint confirmed resolution once the UI accurately reflected entitlement and access profile changes.

We are currently investigating an issue where updates made to Entitlements and or Access profiles are not being reflected in the user interface.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/05/2026 04:12PM

The SailPoint team has mitigated the service disruption with entitlements and access profiles in the UI.

IDENTIFIED 7 days ago - at 11/05/2026 01:50AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 11/04/2026 08:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 11/04/2026 06:30PM

We are currently investigating an issue where updates made to Entitlements and or Access profiles are not being reflected in the user interface.

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