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Outage in SailPoint

NERM is currently experiencing a service disruption.

Resolved Minor
October 27, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

SailPoint's NERM service experienced a disruption affecting customers in the us-west-2 region. The incident lasted approximately 56 minutes, during which SailPoint investigated and implemented a fix. The incident was fully resolved after a brief monitoring period.

SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. This is affecting us-west-2 region.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/27/2026 01:40AM

This incident has been resolved.

MONITORING 16 days ago - at 10/27/2026 01:28AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 10/27/2026 12:46AM

SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. This is affecting us-west-2 region.

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