Outage in SailPoint
Provisions and De-provisioning of accounts is failing In APAC, EMEA and Canada Region
Resolved Major
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Outage Details
Components affected
SailPoint Sydney ap-southeast-2 SailPoint London eu-west-2 SailPoint Tokyo ap-northeast-1 SailPoint Canada ca-central-1 SailPoint Frankfurt eu-central-1Latest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The root cause has been identified and we are working on a fix.
At 07:00 UTC SailPoint discovered an issue with IdentityNow that affects the Provisioning and De-Provisioniong of Accounts on APAC & EMEA. SailPoint apologizes for any inconvenience caused by this change. We will post an update as soon as more information becomes available. Please contact SailPoint support if you have any questions.
We are continuing to investigate this issue.
We are currently experiencing a problem the the Provision service.
A Major Incident has been created for this issue and our Engineering Team are actively investigating.
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