Outage in SailPoint

Provisioning and deprovisioning are failing for London & Frankfurt region.

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Provisioning fails with "sailpoint.connector.ConnectorException: NullPointerException" in it and we are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 05:37PM

This issue has been mitigated through an internal service restart. We are investigating what may have caused this and will have further details available as we know more. Please contact support or your CSM for more information.

INVESTIGATING about 2 years ago - at 09/18/2023 02:28PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/18/2023 02:06PM

Provisioning fails with "sailpoint.connector.ConnectorException: NullPointerException" in it and we are currently investigating the issue.

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