Service Degraded for Tenants in US-East1

This incident has been resolved. Amazon AWS service health has recovered and processing rates have returned to normal.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Should you continue to experience issues moving forward, please reach out to SailPoint Support.

We now see service health recovering and processing rates are returning to normal. We will continue to monitor the situation until fully recovered.

We are continuing work with Amazon AWS.

The intermittent issues with tenants in US-East-1 are related to network connectivity within Amazon AWS infrastructure. If you experience an error when attempting to login, or access specific pages in your tenant, please retry the action.

We are currently working with Amazon AWS and will continue to provide updates as we have them.

Amazon AWS is experiencing a service outage that is causing intermittent issues when accessing tenants in US-East-1. We are working with Amazon at the highest priority and will continue to provide updates here as we have them.

Thank you for your patience and understanding.

Amazon AWS has reported an issue with their infrastructure which is causing intermittent issues when accessing US-East-1 tenants. The intermittent access issues are presented as Gateway Timeouts or Bad Gateways. We are working with Amazon at the highest priority and will continue providing updates as we have them.