Service Degradation in US-East-1

This incident has been resolved.

All service are currently operational and restored.
We are currently monitoring.

Sailpoint Engineering identified the component that was causing the issue and applied a potential fix.

We are continuing to investigate and monitor the status of impacted services to restore functionality.

We have confirmed restored functionality for the following:
NELM (Identities are successfully created, manual attribute changes will need to re-performed to sync)
Search Inconsistencies (Synchronizations are in process and should remediate any inconsistencies within 24 hours)

We are continuing investigation for the following:
Duplicate email notifications being sent for the same purpose
Duplicate Event Triggers being initiated
Processing-related errors in API and UI
Workflow delays. Some customers may be seeing workflows stuck in Running state and not processing.

We sincerely apologize for the inconvenience and appreciate your patience.

We are continuing to investigate and monitor the status of impacted services to restore functionality.

We have confirmed restored functionality for the following:
NELM (Identities are successfully created, manual attribute changes will need to re-performed to sync)
Search Inconsistencies (Synchronizations are in process and should remediate any inconsistencies within 24 hours)

We are continuing investigation for the following:
Duplicate email notifications being sent for the same purpose
Duplicate Event Triggers being initiated
Processing-related errors in API and UI
Workflow delays

We sincerely apologize for the inconvenience and appreciate your patience.

We are continuing to investigate and monitor the status of impacted services to restore functionality. We sincerely apologize for the inconvenience.

Customers may experience the following due to an event that started Saturday morning, just after midnight CST, and has since been mitigated but processing is still catching up:
- Duplicate email notifications being sent for the same purpose
- Duplicate audit events being written
- Duplicate Event Triggers being initiated
- Processing-related errors in API and UI
- Delays in NELM Creations and Updates
- Workflow delays
- Search inconsistencies

We are actively investigating and monitoring the status of impacted services to restore functionality. We sincerely apologize for the inconvenience.

Customers may experience the following due to an event that started Saturday morning, just after midnight CST, and has since been mitigated but processing is still catching up:
- Duplicate email notifications being sent for the same purpose
- Duplicate audit events being written
- Duplicate Event Triggers being initiated
- Processing-related errors in API and UI
- Delays in NELM Creations and Updates
- Workflow delays

We are actively monitoring the status of impacted services and sincerely apologize for the inconvenience.