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Outage in SailPoint

JDBC sources show missing .jar files In sandbox tenants

Resolved Major
June 03, 2024 - Started 11 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are investigating a issue where customers may see "Unable to connect" or "Error connecting to " in sandbox tenants.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/04/2024 12:16AM

The fix has been implemented and the issue is resolved now.

IDENTIFIED 11 months ago - at 06/03/2024 07:00PM

We're farther along in our process, and are continuing test our fix internally. We'll update this page and all customers with open support cases as soon as more information is ready. Thank you for your patience!

IDENTIFIED 11 months ago - at 06/03/2024 05:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/03/2024 01:53PM

We are investigating a issue where customers may see "Unable to connect" or "Error connecting to " in sandbox tenants.

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