Outage in Salesforce

Commerce Cloud Performance Degradation - Shopper Login and API Service (SLAS)

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 1 hour

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Outage Details

There’s a Commerce Cloud Services Shopper Login and API Service (SLAS) performance degradation affecting connections to Login, Trusted System Login, Password Less Login, Shopper Token generation, Shopper Token Refresh and Shopper Logout. During a performance degradation, some users can access the service. But some functionality can be unavailable or running at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 05/19/2023 10:30AM

At 09:04 UTC, on May 19, 2023, the Salesforce Technology team is aware of the performance degradation, impacting the shopper Login and API (Application programming interface) service (SLAS). During the performance degradation customers can't complete their checkout transaction using the SLAS component. The Technology team is exploring multiple paths to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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