Outage in Salesforce
Performance Degradation
Resolved Minor
September 10, 2025 - Started 3 days ago
- Lasted about 4 hours
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Outage Details
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA236 Salesforce ARE2S Salesforce AUS14S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS314 Salesforce CS321 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR42S Salesforce GBR44S Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce KOR2S Salesforce SGP2S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce USA8S Salesforce CS275 Salesforce NA232 Salesforce NA240 Salesforce USA20S Salesforce USA222S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA246S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA3S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce CS245Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 09/10/2025 08:08PM
We have identified that turning off a recent Edge networking version resulted in relief, and completed a rollback to a previous version. We are monitoring our health metrics for resolution. Customers may attempt a browser refresh to retry.
We have posted an Informational Message that can be found here: https://status.salesforce.com/generalmessages/20000219?locale=en-US
We will provide an update in 60 minutes or sooner if more information becomes available. Thank you for your patience as we work towards resolving this issue.
UPDATE
3 days ago - at 09/10/2025 07:01PM
Our investigation has broadened significantly, and we are working towards identifying the full impact radius. We have paused our rollback efforts and are deeply analyzing HTTP protocol errors, as requests appear to be failing before fully reaching the core application. Specialized engineering teams are engaged, employing application-level investigations to gather more detailed insights into the request path.
We will provide an update in 60 minutes or sooner if more information becomes available. Thank you for your patience as we work towards resolving this issue.
UPDATE
3 days ago - at 09/10/2025 05:52PM
We are continuing to address a Salesforce service performance degradation affecting multiple sandbox instances. Org administrators are still experiencing HTTP login errors and failed redirects when attempting to use the ‘login as’ feature.
We’re still actively investigating this issue, but we don’t have any new information to share at this time. We have engaged multiple additional teams to help explore multiple strategies to mitigate the issue and restore services as quickly as possible.
We will provide an update in 60 minutes or sooner if more information becomes available.
UPDATE
3 days ago - at 09/10/2025 05:14PM
We noted a Salesforce service performance degradation on multiple instances. During this time, org administrators may be experiencing HTTP login errors when attempting to use the ‘login as’ feature. We have rolled back a recent release, which did not mitigate the issue. Our teams are continuing to troubleshoot the issue.
We will provide an update in 30 minutes or sooner if more information becomes available.
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