Outage in Salesforce

Issue with Data Cloud and V2 Bulk API

Minor
October 03, 2025 - Started about 11 hours ago

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Outage Details

Issue: On October 3, 2025, at 16:29 UTC, we began investigating an issue where Data Cloud connector data streams were failing due to row locks and contention, resulting in ingestion failures. This has led to stale data in the Data Cloud, impacting customers trying to access the latest changes. Impact: Customers logging into the Data Cloud may see errors in CRM connector streams, indicating ingestion job failures. Data cloud customers might observe sync delays in data, and V2 bulk API customers might see failed batches and may have to retry.
Latest Updates ( sorted recent to last )
UPDATE about 4 hours ago - at 10/03/2025 05:33PM

We are actively working to identify the potential trigger and resolve this issue.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 10/03/2025 06:10PM

We are currently testing a change to resolve the impact. If successful, the same change will be applied to the impacted instances. We are simultaneously working to identify the trigger causing row locks and contention in the Data Cloud connector data streams.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 10/03/2025 06:43PM

Testing is in progress. If successful, the same change will be applied to the impacted instances. We are continuing to work on identifying the trigger causing row locks and contention in the Data Cloud connector data streams.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 10/03/2025 07:18PM

Initial test results are positive, and validation is underway.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 hours ago - at 10/03/2025 08:01PM

Validation is underway, and we are monitoring the environment to ensure stability and prevent a recurrence. We apologize for any inconvenience this issue may have caused you and your business.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 1 hour ago - at 10/03/2025 08:59PM

Validation is underway, and we are monitoring the environment to ensure stability. We are working on a fix to alleviate the row lock and contention issue. Simultaneously, we are continuing to work on identifying the trigger causing row locks and contention in the Data Cloud connector data streams.

We will provide an update in 60 minutes or sooner if additional information becomes available.

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