Feature Degradation

Further investigations found that USA946S was not affected by this incident. We apologize for the inconvenience this has caused.

Our telemetry indicates that customers on instances GBR44S, CS240, CS260, CS242 are out of impact following the release rollback. CAN2S and CS345 remain in impact as Salesforce teams continue to troubleshoot these instances.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We rolled back a recent release as this was the suspected trigger, but it did not resolve the issue. We are actively investigating the issue, exploring multiple paths to resolution, and assessing whether the impact may be related to other recent changes.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We’ve identified a Salesforce feature degradation in which Omni-Channel Studio is not loading for a subset of customers with custom Lightning Web Components. We’re investigating the issue and will provide an update in 30 minutes or sooner if we have more information.