Outage in Salesforce
Feature Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce AP21 Salesforce AP25 Salesforce AP0 Salesforce CS115 Salesforce AP22 Salesforce AP15 Salesforce AP28 Salesforce CS73 Salesforce CS58 Salesforce CS57 Salesforce AP5 Salesforce AP20 Salesforce CS74 Salesforce AP26 Salesforce AP24 Salesforce AP7 Salesforce AP14 Salesforce AP12 Salesforce AP10 Salesforce AP18 Salesforce AP11 Salesforce AP4 Salesforce CS113 Salesforce CS151 Salesforce CS152 Salesforce CS117 Salesforce CS114 Salesforce CS6 Salesforce AP9 Salesforce AP6 Salesforce CS5 Salesforce CS72 Salesforce CS116 Salesforce CS76 Salesforce CS112 Salesforce CS111 Salesforce AP3 Salesforce CS137 Salesforce AP8 Salesforce CS31 Salesforce CS75 Salesforce AP27 Salesforce AP17 Salesforce AP16 Salesforce AP13 Salesforce AP19Latest Updates ( sorted recent to last )
The Salesforce Technology team is investigating the option of implementing a network configuration change to mitigate the issue. The team continues assessing alternative paths to resolution. We don’t have an estimated time for the completion of all workstreams at this point, however, we will provide an update upon significant development.
The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 90 minutes or sooner if we have more information.
At 21:02 UTC on August 30, 2023, the Salesforce Technology team noted a featured degradation impacting Einstein Bots. End users might be redirected to agents or informed that no agents are available. Consequently, customers could experience significantly elevated chat volumes routed to their agents, or encounter unexpected disconnections from chat sessions.
The Technology team is actively engaged in restoring services as quickly as possible. A recent deployment encountered issues across multiple instances, and the teams are working to finalize the necessary changes.
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