Outage in Salesforce

Feature Degradation

Resolved Minor
August 30, 2023 - Started over 1 year ago - Lasted about 4 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 08/31/2023 01:20AM

The Salesforce Technology team is investigating the option of implementing a network configuration change to mitigate the issue. The team continues assessing alternative paths to resolution. We don’t have an estimated time for the completion of all workstreams at this point, however, we will provide an update upon significant development.

IMPLEMENTINGSOLUTION over 1 year ago - at 08/30/2023 11:32PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 90 minutes or sooner if we have more information.

UPDATE over 1 year ago - at 08/30/2023 10:36PM

At 21:02 UTC on August 30, 2023, the Salesforce Technology team noted a featured degradation impacting Einstein Bots. End users might be redirected to agents or informed that no agents are available. Consequently, customers could experience significantly elevated chat volumes routed to their agents, or encounter unexpected disconnections from chat sessions.

The Technology team is actively engaged in restoring services as quickly as possible. A recent deployment encountered issues across multiple instances, and the teams are working to finalize the necessary changes.

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