Feature Degradation

The deployment is complete for the majority of the impacted instances and is nearing completion for a subset of instances. After the deployment is complete the technology team will perform final checks before calling it an all-clear.

We'll provide an update on any significant developments or additional information as they become available.

The Technology team is closely monitoring the deployment progress across the impacted instances. The deployment approach is in a phased manner and it's expected to take several hours to complete.

We assure you that we'll keep you updated on any significant developments or additional information as they become available.

The Technology team continues to deploy the fix across all the impacted instances which is expected to take several hours to complete.
We'll provide an update in 4 hours or sooner if we have more information.

The Salesforce Technology team confirmed the success of the initial tests, which have shown positive outcomes. Currently, the team is working towards implementing the fix across all impacted instances.

We'll provide an update in 2 hours or sooner if we have more information.

The Salesforce Technology team is in the process of validating and testing the fix. We anticipate that the validation process will take several hours.

We will provide an update in 2 hours or sooner if we have more information.

Our team has developed a potential fix for the ongoing issue, which is currently being tested.

We will provide updates upon significant developments or sooner if additional information becomes available.

The rollback was performed, but the underlying issue remains. Our teams are exploring alternative solutions to fix the issue as quickly as possible.

We will provide an update in 60 minutes or sooner if we have more information.

A subset of customers are receiving an error when attempting to upload both a document and a document link in a single request, which appears to have been introduced with the most recent release. To address this, our team is performing a rollback of the release and monitoring to confirm resolution.

We will provide an update in 60 minutes or sooner if we have more information.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is earlier than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We’re continuing to investigate the issue and an update will be provided in 60 minutes or sooner if we have more information.

On January 27, 2024, the Salesforce Technology team was made aware of a feature disruption impacting a subset of customers. The issue is resulting in “internal server errors” being seen by customers when making requests. Additional teams have been assembled and are investigating the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.