Outage in Salesforce
Feature Degradation
Resolved Minor
July 01, 2025 - Started 8 months ago
- Lasted about 6 hours
Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce USA220 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA80S Salesforce USA222S Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
8 months ago - at 07/01/2025 05:21AM
We’ve deployed the fix to the User Acceptance Testing (UAT) environment and are currently validating it before the production release.
We remain focused on restoring full functionality and will provide an upon significant updates or sooner if additional information becomes available.
UPDATE
8 months ago - at 07/01/2025 04:21AM
We have identified the likely trigger of the issue along with the required configuration changes to restore the impacted services. The team is actively preparing the fix for deployment.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
8 months ago - at 07/01/2025 04:00AM
At 02:50 UTC on July 1, 2025, we became aware of a feature degradation. A subset of customers may experience degraded performance when downloading media and transferring conversations to support within WhatsApp Unified Messaging Channels. Retrieving information through this channel may also be impacted.
We're actively engaged and are exploring multiple paths to resolution.
Please note that ongoing or existing conversations with support remain unaffected.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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