Outage in Salesforce
Feature Degradation
Resolved Minor
July 01, 2025 - Started 21 days ago
- Lasted about 6 hours
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Outage Details
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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UPDATE
21 days ago - at 07/01/2025 05:21AM
We’ve deployed the fix to the User Acceptance Testing (UAT) environment and are currently validating it before the production release.
We remain focused on restoring full functionality and will provide an upon significant updates or sooner if additional information becomes available.
UPDATE
21 days ago - at 07/01/2025 04:21AM
We have identified the likely trigger of the issue along with the required configuration changes to restore the impacted services. The team is actively preparing the fix for deployment.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
21 days ago - at 07/01/2025 04:00AM
At 02:50 UTC on July 1, 2025, we became aware of a feature degradation. A subset of customers may experience degraded performance when downloading media and transferring conversations to support within WhatsApp Unified Messaging Channels. Retrieving information through this channel may also be impacted.
We're actively engaged and are exploring multiple paths to resolution.
Please note that ongoing or existing conversations with support remain unaffected.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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