Performance Degradation

At 06:20 UTC, the technology team confirmed the customers were out of impact. The team identified the issue at the application tier and resolved it by rolling restart of the application hosts.

At 06:24 UTC, the team called an all-clear after monitoring the services and confirming they had returned to normal.

We apologize for any inconvenience this may have caused your business. We will conduct a full investigation of the incident to confirm the technical trigger, determine the underlying cause, and implement preventive measures to avoid a recurrence.

The Salesforce Technology team has completed all required workstreams and implemented a fix. Monitoring and validation of instance stability and performance levels have now begun.

At 05:17 UTC on June 20, 2024, the Salesforce Technology team noted a service disruption impacting the USA360 instance. Some customers may experience issues accessing Salesforce services. The team is actively exploring multiple paths to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.