Outage in Salesforce

Performance Degradation

Resolved Minor
June 20, 2024 - Started 5 months ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA360
Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 06/20/2024 06:32AM

At 06:20 UTC, the technology team confirmed the customers were out of impact. The team identified the issue at the application tier and resolved it by rolling restart of the application hosts.

At 06:24 UTC, the team called an all-clear after monitoring the services and confirming they had returned to normal.

We apologize for any inconvenience this may have caused your business. We will conduct a full investigation of the incident to confirm the technical trigger, determine the underlying cause, and implement preventive measures to avoid a recurrence.

MONITORINGGENERIC 5 months ago - at 06/20/2024 06:15AM

The Salesforce Technology team has completed all required workstreams and implemented a fix. Monitoring and validation of instance stability and performance levels have now begun.

UPDATE 5 months ago - at 06/20/2024 06:06AM

At 05:17 UTC on June 20, 2024, the Salesforce Technology team noted a service disruption impacting the USA360 instance. Some customers may experience issues accessing Salesforce services. The team is actively exploring multiple paths to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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