Outage in Salesforce
Marketing Cloud Engagement Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce DB1 Salesforce DB10 Salesforce DB100 Salesforce DB101 Salesforce DB111 Salesforce DB112 Salesforce DB113 Salesforce DB114 Salesforce DB115 Salesforce DB116 Salesforce DB117 Salesforce DB118 Salesforce DB119 Salesforce DB12 Salesforce DB120 Salesforce DB121 Salesforce DB122 Salesforce DB123 Salesforce DB13 Salesforce DB131 Salesforce DB132 Salesforce DB133 Salesforce DB134 Salesforce DB135 Salesforce DB136 Salesforce DB137 Salesforce DB138 Salesforce DB12000 Salesforce DB12001 Salesforce DB12003 Salesforce DB12006 Salesforce DB12007 Salesforce DB12009 Salesforce DB12012 Salesforce DB12013 Salesforce DB12015 Salesforce DB12020 Salesforce DB12023 Salesforce DB12026 Salesforce DB12029 Salesforce DB12030 Salesforce DB12031 Salesforce DB12032 Salesforce DB12034 Salesforce DB12037 Salesforce DB12038 Salesforce DB12041 Salesforce DB12044 Salesforce DB12047 Salesforce DB12049 Salesforce DB12052 Salesforce DB12057 Salesforce DB12058 Salesforce DB12059 Salesforce DB12060 Salesforce DB12061 Salesforce DB12063 Salesforce DB12064 Salesforce DB12067 Salesforce DB12070 Salesforce DB12074 Salesforce DB12075 Salesforce DB12076 Salesforce DB12078 Salesforce DB12079 Salesforce DB12080 Salesforce DB12081 Salesforce DB12082 Salesforce DB12085 Salesforce DB12086 Salesforce DB12087 Salesforce DB12088 Salesforce DB12091 Salesforce DB12094 Salesforce DB12097 Salesforce DB12099 Salesforce DB12102 Salesforce DB12105 Salesforce DB12108 Salesforce DB12111 Salesforce DB12112 Salesforce DB12115 Salesforce DB12118 Salesforce DB12123 Salesforce DB12126 Salesforce DB12129 Salesforce DB12130 Salesforce DB12131 Salesforce DB12132 Salesforce DB12133 Salesforce DB12134 Salesforce DB12136 Salesforce DB12142 Salesforce DB12145 Salesforce DB12148 Salesforce DB12151 Salesforce DB12153 Salesforce DB12154 Salesforce DB12156 Salesforce DB12159 Salesforce DB12160 Salesforce DB12163 Salesforce DB12166 Salesforce DB139 Salesforce DB141 Salesforce DB142 Salesforce DB151 Salesforce DB152 Salesforce DB153 Salesforce DB154 Salesforce DB156 Salesforce DB157 Salesforce DB16 Salesforce DB160 Salesforce DB162 Salesforce DB163 Salesforce DB164 Salesforce DB165 Salesforce DB166 Salesforce DB167 Salesforce DB168 Salesforce DB169 Salesforce DB17 Salesforce DB170 Salesforce DB171 Salesforce DB175 Salesforce DB18 Salesforce DB2 Salesforce DB20 Salesforce DB22 Salesforce DB23 Salesforce DB25 Salesforce DB3 Salesforce DB30 Salesforce DB31 Salesforce DB34 Salesforce DB4 Salesforce DB40 Salesforce DB41 Salesforce DB42 Salesforce DB44 Salesforce DB5 Salesforce DB51 Salesforce DB52 Salesforce DB54 Salesforce DB55 Salesforce DB56 Salesforce DB57 Salesforce DB58 Salesforce DB59 Salesforce DB6 Salesforce DB60 Salesforce DB62 Salesforce DB63 Salesforce DB64 Salesforce DB65 Salesforce DB66 Salesforce DB67 Salesforce DB68 Salesforce DB69 Salesforce DB70 Salesforce DB71 Salesforce DB72 Salesforce DB73 Salesforce DB74 Salesforce DB75 Salesforce DB76 Salesforce DB77 Salesforce DB78 Salesforce DB79 Salesforce DB80 Salesforce DB82 Salesforce DB83 Salesforce DB84 Salesforce DB85 Salesforce DB86 Salesforce DB87 Salesforce DB88 Salesforce DB89 Salesforce DB9 Salesforce DB90 Salesforce DB91 Salesforce DB92 Salesforce DB93 Salesforce DB94 Salesforce DB95 Salesforce DB96 Salesforce DB97 Salesforce DB98 Salesforce DB12170 Salesforce DB12171 Salesforce DB12174 Salesforce DB12177 Salesforce DB12180 Salesforce DB12183 Salesforce DB12184 Salesforce DB12187 Salesforce DB12190 Salesforce DB12193 Salesforce DB12195 Salesforce DB12197 Salesforce DB12198 Salesforce DB12201 Salesforce DB12204 Salesforce DB12207 Salesforce DB12214 Salesforce DB12219 Salesforce DB12222 Salesforce DB12224 Salesforce DB12226 Salesforce DB12227 Salesforce DB12228 Salesforce DB12229 Salesforce DB12230 Salesforce DB12231 Salesforce DB12232 Salesforce DB12235 Salesforce DB12238 Salesforce DB12242 Salesforce DB12243 Salesforce DB12246 Salesforce DB12249 Salesforce DB12250 Salesforce DB12251 Salesforce DB12252 Salesforce DB12253 Salesforce DB12254 Salesforce DB12256 Salesforce DB12265 Salesforce DB12268 Salesforce DB12271 Salesforce DB12274 Salesforce DB12280 Salesforce DB12283 Salesforce DB12286 Salesforce DB12289 Salesforce DB12292 Salesforce DB12295 Salesforce DB12298 Salesforce DB12301 Salesforce DB12304 Salesforce DB12307 Salesforce DB12310 Salesforce DB12313 Salesforce DB12316 Salesforce DB12319 Salesforce DB12322 Salesforce DB12325 Salesforce DB12328 Salesforce DB12331 Salesforce DB12334 Salesforce DB12343 Salesforce DB12349 Salesforce DB12352 Salesforce DB12355 Salesforce DB12358 Salesforce DB12361 Salesforce DB12364 Salesforce DB12370 Salesforce DB12379 Salesforce DB12388 Salesforce DB12397 Salesforce DB12406 Salesforce DB12415 Salesforce DB12424 Salesforce DB12433 Salesforce DB12442 Salesforce DB12451 Salesforce DB12460 Salesforce DB12469 Salesforce DB12478 Salesforce DB12501 Salesforce DB12541 Salesforce DB12600 Salesforce DB12601Latest Updates ( sorted recent to last )
During investigations, we established that the level of impact and start time differ from what was initially understood. We have amended the posting to reflect these changes.
Additional resources have been applied to Stack 12 as well. Initial results indicate that performance levels are returning to normal. We are continuing to monitor the environments to ensure stability and prevent a recurrence of the issue.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The increase in resources has been applied, and the team is monitoring to see whether this will improve service health. In addition, the impact radius of the issue has increased to now include Stack 12 as of 15:34 UTC. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The team has confirmed that this issue is intermittent. Initial investigations have determined that this may be due to a memory utilization issue. Additional resources are being made available in an effort to restore the service to a healthy state.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We are investigating an issue impacting Marketing Cloud Engagement customers on Stack 1. Customers are experiencing an intermittent service disruption, impacting their ability to log in. Previously, it was mentioned that this was a performance degradation; however further investigation confirmed that this is a service disruption.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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