Performance Degradation

We continue to monitor progress as the fix is being deployed across all impacted instances in a staggered manner during each instance's off-peak hours.

We'll provide the next update once the deployment is completed for the remaining instances or sooner as additional information is available.

The Salesforce Technology team has confirmed the successful deployment of the fix and full-service restoration for NA125, NA236, and NA242 instances as of 19 February 2025, 04:17 UTC. Deployment for the remaining instances is ongoing, with active monitoring to ensure system stability and a smooth rollout.

We'll provide the next update once the deployment is completed for the remaining instances or sooner as additional information is available.

The Salesforce Technology team has started deploying the fix to production environments and is actively monitoring progress and system stability to ensure a smooth implementation.

We'll provide the next update as soon as we have additional information to share.

As of 03:00 UTC, February 19, 2025: The Salesforce Technology team has completed developing the fix and has successfully tested this on two sandbox instances. Preparations are now underway to roll out the fix to production environments during off-peak hours in each region.

We'll provide the next update as soon as we have additional information to share, and we apologize for any inconvenience to customers.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances that are potentially experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We have identified the potential trigger for this issue and are developing a fix to resolve it. Once the fix has been tested and confirmed to resolve the issue, it will be deployed to production.

We'll provide the next update as soon as we have additional information to share.

We are continuing to investigate the cause of this issue and have multiple engineering teams engaged. While the impact is not a full disruption, the nature of the issue is making the application essentially unusable. The team is all hands on deck to restore functionality as quickly as possible.

We'll provide the next update as soon as we have additional information to share.

We’re investigating the cause of the service disruption. We'll provide an update in 30 minutes or sooner if we have more information.