Outage in Salesforce
Marketing Cloud Engagement Feature Disruption
Resolved Minor
March 20, 2026 - Started about 3 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A feature disruption in Salesforce Marketing Cloud Engagement caused end-user replies to WhatsApp messages to fail, which also resulted in related workflows failing. The issue affected multiple database instances across the platform for 2.8 hours. Salesforce resolved the problem by performing staggered restarts of the impacted instances after identifying the technical trigger.
The Salesforce Technology team identified a feature disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature disruption, end users are unable to access certain aspects of the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB401000 Salesforce DB401001 Salesforce DB401002 Salesforce DB401003 Salesforce DB401004 Salesforce DB401005 Salesforce DB401006 Salesforce DB401008 Salesforce DB401009 Salesforce DB401011 Salesforce DB401012 Salesforce DB401013 Salesforce DB401014 Salesforce DB401016 Salesforce DB401017Need to monitor Salesforce outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 03/20/2026 09:51PM
We are continuing to perform staggered restarts of impacted instances. Initial review of instances that have successfully restarted are showing positive results towards recovery. We are currently pursuing multiple options to accelerate this work in order to bring all instances out of impact sooner.
We’ll provide an update when significant developments occur or upon resolution.
UPDATE
about 3 hours ago - at 03/20/2026 08:59PM
We've identified the technical trigger of the issue impacting end-user WhatsApp replies and are performing staggered restarts across the impacted environment.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 03/20/2026 08:20PM
At 17:30 UTC on March 20, 2026, an issue began causing end-user replies to WhatsApp messages to fail, which may also result in related workflows failing as well. We are actively working to identify the cause and are exploring multiple paths to resolution and apologize for any inconvenience this is causing users.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Latest Salesforce outages
Performance Degradation - about 9 hours ago
Data Cloud Feature Degradation - 1 day ago
Performance Degradation - 1 day ago
Tableau Service Disruption - 2 days ago
Feature Degradation - 3 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
