Performance Degradation

We continue to observe improvements following app restarts on the listed instances. As validation is ongoing, we continue to work to identify the full scope of impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We are observing improvements following app restarts on multiple instances and continue this as a primary path to resolution. The release rollback was completed on USA746; however, we have ruled this out as a trigger.

Additionally, we have identified USA566 as being impacted. This instance has been added to the posting and will receive communications going forward.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The release rollback is in progress on USA746. Once completed, we will validate it. We expect this to take approximately 30-60 minutes. Restarting problematic apps across impacted instances continues, and we continue to confirm the full scope of impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove USA720 as we determined this instance has not experienced an impact, and this will no longer receive communications about this incident going forward. We apologize for any inconvenience caused.

Impacted instances will continue to be updated, and we continue to determine the full scope of impact.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post from 01:54 to 01:00 UTC. We apologize for any confusion caused by this.

Further investigations have highlighted that several apps across the impacted instances are experiencing issues following earlier restarts. Work is underway to restart these. We also continue to roll back the recent release on a single instance and expect to have this validated shortly.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Starting at approximately 01:54 UTC on Aug 02, 2024, customers may experience intermittent ‘Field_Integrity_Exception’ errors when creating or updating object records.

We have identified a recent release as a potential trigger and are preparing to roll it back on a single instance to validate. We’ll provide an update in 30 minutes or sooner if additional information becomes available.