Feature Degradation

At 00:45 UTC, on Aug 11, the Salesforce Technology team noted a feature degradation impacting multiple sandbox orgs. Customers may see a certificate pop-up error when trying to reach their domain. Initial investigation suggests that the issue may have been triggered by a recent certificate change. A version rollback is being prepared to remediate the issue and is currently our main focus. At this time, there is no ETA.

We’ll provide an update as soon as more info becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.