Feature Disruption

We’ve completed rollbacks on all instances located in the APAC and AMER regions, resolving the issue for those customers. The rollbacks are still underway for instances located in the EMEA region.

We’ll provide another update upon the completion of the rollback for the remaining instances.

We’ve identified that USA452 users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

We’ve identified that USA416 users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

We’ve identified that AP53 users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

We’ve identified that DEU16s users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

We’ve determined that rolling back a recent release is the best path to resolution and will begin shortly. We expect this to take several hours to complete.

Further investigations into the trigger have highlighted that the impact is limited to standard users and is not observed by Admins.

We’ll provide our next update during the rollbacks' progress.

We’ve identified that SWE130s users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

Investigations into a recent release continue. We’ve rolled this back on a test instance to validate if this is a suitable remediation option.

We’ll provide an update in 30 minutes or sooner.

We’ve identified that USA602, USA350, and SWE32 users are also experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails.

Investigations into a recent release continue. We’ll provide an update in 30 minutes or sooner.

Investigations have highlighted that the start time may be earlier than initially understood. We have revised this from 16:45 UTC to 14:05 UTC on May 08.

We’re investigating a recent release as a potential trigger and will provide an update in 30 minutes or sooner.

Starting at approximately 16:45 UTC on May 08, users may have begun experiencing difficulties inserting articles that leverage the Knowledge Articles component into emails when replying to customers. No errors will be visible to end users.

We’re investigating the issue and will provide an update in 30 minutes or sooner.