Outage in Salesforce

Service Disruption

Resolved Major
August 31, 2024 - Started about 1 year ago - Lasted about 1 hour

Incident Report

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
UPDATE about 1 year ago - at 08/31/2024 10:20AM

The Salesforce Technology team has performed a rolling restart on the impacted instances and initial results show significant improvements. The team is actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 1 year ago - at 08/31/2024 09:50AM

On August 31, at 08:50 UTC, the Salesforce Technology team became aware of a service disruption impacting the core services. During this disruption, end users may not be able to access any of the services. Teams are engaged and are exploring paths to resolution

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 1 year ago - at 08/31/2024 09:30AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

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