Performance Degradation

At 07:15 UTC, September 5, 2024: The team successfully restored performance levels on all the affected Hyperforce cells except DEU86, and GBR108s. We continue to work on restoring performance levels for the remaining cells

Kindly Follow https://status.salesforce.com/generalmessages/1459 for further incident updates.

At 05:50 UTC, September 5, 2024: The Salesforce Technology team confirms that configuration changes made to storage capacity on affected Hyperforce cells have restored performance levels for customers, on all but three impacted cells. The final cells, GBR110s, GBR108s, and DEU12s remain affected by performance issues, with all other cells being restored.

We will provide an update in 60 minutes, or as new information becomes available.

At 02:30 UTC, September 5, 2024: The Salesforce Technology team continues to investigate capacity issues affecting multiple cells and undertake remediation actions. System performance remains at normal levels for customers at this time, and we continue to monitor performance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Upon further investigation, we have identified additional Hyperforce cells that were impacted and have updated the Trust post accordingly. System performance remains at normal levels, and we will continue to monitor the services closely.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team has completed all required workstreams and implemented a fix. Monitoring and validation of instance stability and performance levels have now begun. We’ll provide an update in 30 minutes or sooner if additional information becomes available.