Outage in Salesforce
Performance Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce GBR112 Salesforce ITA12 Salesforce ITA8 Salesforce GBR50 Salesforce ITA10 Salesforce GBR118 Salesforce GBR88 Salesforce IND78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR98 Salesforce IND136 Salesforce GBR90S Salesforce GBR92S Salesforce GBR96 Salesforce GBR100 Salesforce GBR108S Salesforce GBR110S Salesforce GBR66 Salesforce DEU20S Salesforce DEU12S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR48 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce IND98 Salesforce ITA6 Salesforce ITA4S Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce IND112 Salesforce GBR58 Salesforce DEU76 Salesforce DEU86 Salesforce DEU88 Salesforce DEU92 Salesforce DEU8S Salesforce GBR102 Salesforce GBR106SLatest Updates ( sorted recent to last )
At 07:15 UTC, September 5, 2024: The team successfully restored performance levels on all the affected Hyperforce cells except DEU86, and GBR108s. We continue to work on restoring performance levels for the remaining cells
Kindly Follow https://status.salesforce.com/generalmessages/1459 for further incident updates.
At 05:50 UTC, September 5, 2024: The Salesforce Technology team confirms that configuration changes made to storage capacity on affected Hyperforce cells have restored performance levels for customers, on all but three impacted cells. The final cells, GBR110s, GBR108s, and DEU12s remain affected by performance issues, with all other cells being restored.
We will provide an update in 60 minutes, or as new information becomes available.
At 02:30 UTC, September 5, 2024: The Salesforce Technology team continues to investigate capacity issues affecting multiple cells and undertake remediation actions. System performance remains at normal levels for customers at this time, and we continue to monitor performance.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Upon further investigation, we have identified additional Hyperforce cells that were impacted and have updated the Trust post accordingly. System performance remains at normal levels, and we will continue to monitor the services closely.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The Salesforce Technology team has completed all required workstreams and implemented a fix. Monitoring and validation of instance stability and performance levels have now begun. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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