Outage in Salesforce

Performance Degradation

Resolved Minor
September 28, 2024 - Started 3 months ago - Lasted 1 day

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DEU8S
Latest Updates ( sorted recent to last )
MONITORINGWITHSOLUTION 2 months ago - at 09/28/2024 07:49AM

We have implemented a solution and are monitoring the instance performance levels. We'll provide an update as soon as more information becomes available.

IMPLEMENTINGSOLUTION 3 months ago - at 09/28/2024 07:30AM

The Salesforce Technology team has identified a potential trigger for the issue and is actively implementing a fix. While we don't have an estimated time for the completion of all workstreams yet, we will provide an update as soon as more information becomes available.

UPDATE 3 months ago - at 09/28/2024 07:20AM

The Salesforce Technology team has identified a recurring service disruption affecting the DEU8S sandbox environment. Our initial investigation points to an issue at the database tier, with an unhealthy database node likely triggering the disruption. We are currently restarting the primary node and actively exploring additional resolution paths to mitigate the impact.
We will provide an update within 30 minutes or sooner as more information becomes available.

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