Outage in Salesforce

Feature Degradation

Resolved Minor
November 15, 2024 - Started about 1 year ago - Lasted 2 days

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS59 Salesforce CS61 Salesforce CS63 Salesforce CS165 Salesforce CS194 Salesforce CS195 Salesforce CS125 Salesforce CS62 Salesforce CS60 Salesforce CS198 Salesforce CS169 Salesforce CS159 Salesforce AUS2S Salesforce NA139 Salesforce CS197 Salesforce IND6S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce CS200 Salesforce CAN2S Salesforce CS202 Salesforce CAN4S Salesforce AUS22S Salesforce CS170 Salesforce NA166 Salesforce AUS26S Salesforce AUS6S Salesforce NA160 Salesforce CS210 Salesforce CS211 Salesforce NA152 Salesforce CS213 Salesforce CS214 Salesforce CS215 Salesforce CS216 Salesforce CS217 Salesforce CS218 Salesforce CS219 Salesforce USA1 Salesforce CS220 Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce CS190 Salesforce CS191 Salesforce SGP2S Salesforce SGP4S Salesforce CS193 Salesforce CS166 Salesforce CS199 Salesforce CS167 Salesforce CS201 Salesforce CS171 Salesforce FRA4S Salesforce CS203 Salesforce CS172 Salesforce NA206 Salesforce CAN6S Salesforce CAN8S Salesforce JPN8S Salesforce USA8S Salesforce AUS14S Salesforce AUS36S Salesforce USA22S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce USA26 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce CS221 Salesforce CS223 Salesforce CS222 Salesforce CS224 Salesforce CS226 Salesforce FRA6S Salesforce SGP6S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU12S Salesforce CAN28 Salesforce DEU20S Salesforce USA34 Salesforce USA28S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce GBR2S Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce DEU48S Salesforce DEU50S Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CAN34 Salesforce CS257 Salesforce ARE2S Salesforce ARE4S Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN40 Salesforce CAN44 Salesforce CAN46 Salesforce CAN52 Salesforce CAN54 Salesforce CHE2S Salesforce CS236 Salesforce CS240 Salesforce CS255 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS271 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS310 Salesforce DEU62S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR60S Salesforce GBR62S Salesforce IDN2S Salesforce IDN4S Salesforce IND54S Salesforce ITA2S Salesforce ITA4S Salesforce NA232 Salesforce NA235 Salesforce NA236 Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce USA230 Salesforce USA234 Salesforce USA238 Salesforce USA240S Salesforce USA242S Salesforce USA246S Salesforce USA248S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA270S Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA286 Salesforce USA288 Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA334 Salesforce USA338 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA354 Salesforce USA358 Salesforce USA366S Salesforce USA372 Salesforce USA376 Salesforce USA384 Salesforce USA416 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA434S Salesforce USA436 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA468 Salesforce USA470 Salesforce USA474 Salesforce USA476 Salesforce USA480 Salesforce USA490S Salesforce USA80S Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA44 Salesforce BRA50 Salesforce BRA54S Salesforce CAN56 Salesforce CAN80 Salesforce CAN86S Salesforce CHE26S Salesforce CS328 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce DEU104S Salesforce DEU114S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce NA240 Salesforce NA241 Salesforce NA244 Salesforce NA246 Salesforce NA248 Salesforce NA251 Salesforce NA252 Salesforce SWE120S Salesforce SWE60S Salesforce SWE90S Salesforce SWE92S Salesforce SWE96S Salesforce USA202S Salesforce USA222S Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA606 Salesforce USA608 Salesforce USA614 Salesforce USA618 Salesforce USA622 Salesforce USA626 Salesforce USA628 Salesforce USA634 Salesforce USA636 Salesforce USA640 Salesforce USA642 Salesforce USA646 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA662S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA674 Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA694 Salesforce USA700 Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA736 Salesforce USA738 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA756S Salesforce USA758S Salesforce USA762S Salesforce USA766S Salesforce USA772S Salesforce USA774S Salesforce USA778 Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA842 Salesforce USA844 Salesforce USA850 Salesforce USA852 Salesforce USA856 Salesforce USA860 Salesforce USA868 Salesforce USA870S Salesforce USA872S Salesforce USA876 Salesforce USA878 Salesforce USA882S Salesforce USA888S Salesforce USA890S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916S

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Latest Updates ( sorted recent to last )
UPDATE about 1 year ago - at 11/15/2024 08:33PM

The Salesforce Technology team is continuing to release updates in a staggered manner across the affected instances. We anticipate that the deployment of the fix will take several more hours to complete. Additionally, please note that some users may experience a temporary loss of access to Data Cloud.

We’ll provide an update when the hotfix deployment is complete or sooner if additional information becomes available.

UPDATE about 1 year ago - at 11/15/2024 04:05PM

The Salesforce Technology team has completed the fix and is ready to deploy it. The previously mentioned issue that was impacting the team's ability to roll out the fix has been resolved, so the rollout can now commence. The fix will be released in a staggered approach across the impacted instances. We expect the deployment of the fix to take several hours to complete

We’ll provide an update when the hotfix deployment is complete or sooner if additional information becomes available.

UPDATE about 1 year ago - at 11/15/2024 02:39PM

At approximately 04:30 UTC, on November 15, 2024, a feature degradation began, impacting customers using Data Cloud. Customers cannot assign permissions to new users and are experiencing failures when trying to do so. Existing assignments and permissions are not impacted. Customers are also seeing issues when trying to update/install Data Cloud packages from AppExchange. The Salesforce Technology team has determined that this is a result of a recent release. They are in the process of developing a hotfix to resolve the impact. Due to a separate ongoing issue, the team is unable to commence with the rollout of the hotfix as this could introduce additional impact to customers affected by the unrelated service disruption. Once the aforementioned issue is resolved the hotfix will be performed.

We’ll provide an update when the hotfix has been deployed or sooner if additional information becomes available.

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