Outage in Salesforce
Feature Degradation
Resolved Minor
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Outage Details
Components affected
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The Salesforce Technology team is continuing to release updates in a staggered manner across the affected instances. We anticipate that the deployment of the fix will take several more hours to complete. Additionally, please note that some users may experience a temporary loss of access to Data Cloud.
We’ll provide an update when the hotfix deployment is complete or sooner if additional information becomes available.
The Salesforce Technology team has completed the fix and is ready to deploy it. The previously mentioned issue that was impacting the team's ability to roll out the fix has been resolved, so the rollout can now commence. The fix will be released in a staggered approach across the impacted instances. We expect the deployment of the fix to take several hours to complete
We’ll provide an update when the hotfix deployment is complete or sooner if additional information becomes available.
At approximately 04:30 UTC, on November 15, 2024, a feature degradation began, impacting customers using Data Cloud. Customers cannot assign permissions to new users and are experiencing failures when trying to do so. Existing assignments and permissions are not impacted. Customers are also seeing issues when trying to update/install Data Cloud packages from AppExchange. The Salesforce Technology team has determined that this is a result of a recent release. They are in the process of developing a hotfix to resolve the impact. Due to a separate ongoing issue, the team is unable to commence with the rollout of the hotfix as this could introduce additional impact to customers affected by the unrelated service disruption. Once the aforementioned issue is resolved the hotfix will be performed.
We’ll provide an update when the hotfix has been deployed or sooner if additional information becomes available.
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