Feature Degradation

Impact on USA9002, USA9004S, USA9008, USA9010S, USA9014, USA9016S, USA9020, USA9022S, and USA9026 has been resolved as of 20:13 UTC.

The fix is continuing to process on USA9006S, USA9012S, USA9018S, and USA9024S.

We’ll provide another update as additional information becomes available.

The resolution plan is still being implemented to restore service for the subset of our customers subscribed to the specific eventlog file monitoring feature. This process is ongoing and may take several days to complete.

We’ll provide another update as additional information becomes available.

We are continuing to implement a resolution plan to bring the subset of customers who are subscribed to specific event monitoring features out of impact as quickly as possible. We expect this will take multiple days to complete.


We’ll provide another update as additional information becomes available.

A fix has been validated and is being implemented but is expected to take several hours to complete.

We’ll provide another update as additional information becomes available.

We have identified the trigger for this issue and are working to implement a fix that will resolve the impact to customers.

We’ll provide another update as additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.