Outage in Salesforce

Performance Degradation

Resolved Minor
March 10, 2025 - Started 21 days ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE 21 days ago - at 03/10/2025 08:27PM

We’re performing a rolling restart of the impacted services on all impacted instances. Each service may take up to a few minutes to complete the restart.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE 21 days ago - at 03/10/2025 08:14PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

IMPACTRADIUSINCREASE 21 days ago - at 03/10/2025 07:34PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE 21 days ago - at 03/10/2025 06:29PM

We identified a performance degradation impacting Core services. Customers may experience overall slowness, particularly with higher-than-average page load times and delays when performing search queries. We are actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE 21 days ago - at 03/10/2025 05:55PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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