Outage in Salesforce
Performance Advisory: Third-Party Networking Cable Cut
Minor
September 09, 2025 - Started about 14 hours ago
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Outage Details
Issue: On September 08, 2025, at 09:30 UTC, we became aware of performance degradation due to a network cable cut in the Red Sea. This is impacting our third-party cloud service provider, and customers on multiple Hyperforce and 1P instances are affected.
Impact: During this time, customers may experience intermittent slowness and delayed response in accessing various Salesforce services.
Latest Updates ( sorted recent to last )
UPDATE
about 13 hours ago - at 09/09/2025 11:00AM
Our third-party cloud service provider has rerouted network traffic through an alternate path, and we are actively monitoring service restoration. If you continue to experience issues, we advise checking with your respective Internet Service Provider (ISP) to determine if the Red Sea cable cut is impacting your services.
UPDATE
about 1 hour ago - at 09/09/2025 10:22PM
We’ve identified a potential workaround that involves rerouting your traffic, which would need to be performed by your VPN provider. Please contact your VPN provider to determine if your traffic can be rerouted.
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