Marketing Cloud Service Disruption

We are actively pursuing two paths to resolution and are working to determine the best path forward for our customers: a full database recovery, which is currently underway. Alternatively, we are looking at reverting to a repaired database snapshot. We are performing a series of checks to validate the health of this snapshot before we consider it a viable option.

We apologize for the impact this incident is having on you and your business.

We will provide an update in 60 minutes or sooner if additional information becomes available.

We are currently performing additional configuration checks for the database restore to determine its viability as a recovery option and validating a second recovery option simultaneously.

We will provide an update in 60 minutes or sooner if additional information becomes available.

We are working to restore the database, and we do not yet have an estimated time of completion for this restore.

We will provide an update in 30 minutes or sooner if additional information becomes available.

We are working on restoring services, and we do not have an estimated time of completion yet.

We will provide an update in 30 minutes or sooner if additional information becomes available.

We are exploring multiple paths to resolve the disruption and restore services.

We will provide an update in 30 minutes or sooner if additional information becomes available.

We are investigating a service disruption impacting customers on DB10016. Customers are unable to access services as the database is unavailable. We are actively working to resolve this issue and restore services.

We will provide an update in 30 minutes or sooner if additional information becomes available.