MuleSoft service disruption

On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including MuleSoft, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. MuleSoft customers in the US-East-1 region experienced degraded performance in runtime and control plane services. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance.

MuleSoft services on the Anypoint MQ—US, Object Storev2 - US, and DesignCenter - US instances were fully restored at 10:00 UTC, and Anypoint Management Center - US and Anypoint Partner Manager V2 - US instances were restored at 12:33 UTC. The restored instance will be removed from this post.

We apologize for how you and your business may have been affected by this incident.

We have completed our investigation and determined that the Anypoint Security - US, Communities and Engagements - US, DatagraphV2 - US, Dataloader - US, Documentation - US, Help Center - US, Runtime Plane - US instances and services remained healthy and did not experience impact during the times outlined. We apologise for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226