Outage in Salesforce

Performance Degradation - Asynchronous Processing

Minor
October 20, 2025 - Started about 7 hours ago

Incident Report

The Salesforce Technology team is working to isolate a performance degradation on this instance. Some customers get delays in asynchronous processing, including Web-to-Case, Web-to-Lead, Email-to-Case, and dashboard refreshes. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA686

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Latest Updates ( sorted recent to last )
MONITORINGPERFORMANCEDEGRADATION about 1 hour ago - at 10/20/2025 09:35PM

We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED about 2 hours ago - at 10/20/2025 08:47PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED about 3 hours ago - at 10/20/2025 08:01PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED about 3 hours ago - at 10/20/2025 07:19PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIX about 4 hours ago - at 10/20/2025 06:25PM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE about 5 hours ago - at 10/20/2025 05:20PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE about 6 hours ago - at 10/20/2025 04:56PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE about 6 hours ago - at 10/20/2025 04:31PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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