Outage in Salesforce

Heroku service degradation

Minor
October 20, 2025 - Started about 8 hours ago

Incident Report

We are aware of a performance degradation that may impact customers, and are actively working to resolve user impact. During a performance degradation users can access the service, but some functionality can be intermittently unavailable or operate less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 10/20/2025 01:54PM

Private Spaces dyno provisioning latency is elevated. Dashboard metrics may be delayed. Review app and CI using post-deploy scripts may be delayed. Heroku data service provisioning latency is elevated.

UPDATE about 7 hours ago - at 10/20/2025 09:06AM

This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226

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