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Outage in Salesforce

Heroku service degradation

Resolved Minor
October 20, 2025 - Started 5 months ago - Lasted about 19 hours

Incident Report

We are aware of a performance degradation that may impact customers, and are actively working to resolve user impact. During a performance degradation users can access the service, but some functionality can be intermittently unavailable or operate less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 10/21/2025 01:15AM

Earlier today, an infrastructure provider impacted parts of the Heroku Platform, causing disruption across the majority of the Heroku platform.

At this time, the Heroku platform and associated services have been restored to their functionality. There may be some delayed notifications, as our systems return to full functionality.

UPDATE 5 months ago - at 10/20/2025 06:19PM

Investigation has determined that CLI is now impacted due to the ongoing vendor issue.

UPDATE 5 months ago - at 10/20/2025 06:11PM

All Heroku platform services are now experiencing impact due to the ongoing vendor issues.

UPDATE 5 months ago - at 10/20/2025 05:31PM

Due to the ongoing vendor issue, some customers may experience false positive notifications when attempting to connect to a Heroku data service. This includes messaging about automated remediation. Heroku has temporarily disabled automated remediation until the vendor platform is restored. Upon vendor platform restoration, the Heroku Data Team will assess which services require remediation. At this time, customers should redirect to their own observability systems to assess data service health.

UPDATE 5 months ago - at 10/20/2025 01:54PM

Private Spaces dyno provisioning latency is elevated. Dashboard metrics may be delayed. Review app and CI using post-deploy scripts may be delayed. Heroku data service provisioning latency is elevated.

UPDATE 5 months ago - at 10/20/2025 09:06AM

This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226

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