Outage in Salesforce
Service Disruption
Resolved Major
November 18, 2025 - Started about 12 hours ago
- Lasted about 3 hours
Incident Report
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD172 Salesforce POD173 Salesforce POD174 Salesforce POD175 Salesforce POD184 Salesforce POD185 Salesforce POD188 Salesforce POD189 Salesforce POD190 Salesforce POD191 Salesforce POD192 Salesforce POD193 Salesforce POD194 Salesforce POD195 Salesforce POD196 Salesforce POD197 Salesforce POD206 Salesforce POD207 Salesforce POD208 Salesforce POD209 Salesforce POD210 Salesforce POD211 Salesforce POD212 Salesforce POD213 Salesforce POD216 Salesforce POD217 Salesforce POD218 Salesforce POD219 Salesforce POD220 Salesforce POD221 Salesforce POD226 Salesforce POD227 Salesforce POD228 Salesforce POD229 Salesforce POD234 Salesforce POD235 Salesforce POD238 Salesforce POD239 Salesforce POD240 Salesforce POD241 Salesforce POD242 Salesforce POD243 Salesforce POD244 Salesforce POD245 Salesforce POD246 Salesforce POD247 Salesforce POD248 Salesforce POD249 Salesforce POD250 Salesforce POD251 Salesforce POD252 Salesforce POD253 Salesforce POD254 Salesforce POD255 Salesforce POD256 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD260 Salesforce POD261 Salesforce POD262 Salesforce POD263 Salesforce POD266 Salesforce POD267 Salesforce POD268 Salesforce POD269 Salesforce POD270 Salesforce POD271 Salesforce POD272 Salesforce POD273 Salesforce POD274 Salesforce POD275 Salesforce POD276 Salesforce POD277 Salesforce POD278 Salesforce POD279 Salesforce POD280 Salesforce POD281 Salesforce POD282 Salesforce POD283 Salesforce POD284 Salesforce POD285 Salesforce POD286 Salesforce POD287 Salesforce POD288 Salesforce POD289 Salesforce POD290 Salesforce POD291 Salesforce POD292 Salesforce POD293 Salesforce POD294 Salesforce POD295 Salesforce POD296 Salesforce POD297 Salesforce POD304 Salesforce POD305 Salesforce POD306 Salesforce POD307 Salesforce POD310 Salesforce POD311Need to monitor Salesforce outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
UPDATE
about 10 hours ago - at 11/18/2025 02:51PM
Our Content Delivery Network (CDN) provider has identified the trigger as an issue introduced during a recent configuration update
They are performing a rollback to the last known stable working configuration. We have also provided them with a prioritised list of affected customer domains to expedite traffic rerouting to functioning edge locations. Some customers may now be able to access their Storefronts, though a small subset of customers may still experience intermittent issues until the rollback is complete.
We will provide the next update within 60 minutes, or sooner if additional information becomes available.
UPDATE
about 11 hours ago - at 11/18/2025 02:25PM
We continue to see improvements in service recovery. The Content Delivery Network (CDN) provider has implemented recovery steps for some of its services, and we are collaborating on a traffic redirection strategy to direct affected customer domains to functioning network locations. For customers opening support cases related to this issue, please include all affected domain names to assist with our remediation efforts.
We will provide the next update within 60 minutes, or sooner if additional information becomes available.
UPDATE
about 11 hours ago - at 11/18/2025 01:44PM
Further investigation has confirmed an earlier start time for the impact, now identified as 11:29 UTC, based on aligned metrics from both Salesforce monitoring and our third-party Content Delivery Network (CDN). The Content Delivery Network (CDN) provider has identified a configuration issue and is actively deploying a fix. We are beginning to see early signs of recovery for some PODs, but the impact remains intermittent, and our teams continue to monitor closely.
We will provide the next update within 60 minutes, or sooner if additional information becomes available.
UPDATE
about 12 hours ago - at 11/18/2025 01:16PM
Further investigation indicates that the impact is intermittent, with periods of recovery followed by brief service interruptions. We have verified that the Salesforce platform and network systems are operating normally, and the connectivity issues do not originate from our infrastructure. In parallel, we are reviewing additional network-related factors that may be contributing to the disruption and are working closely with our third-party Content Delivery Network (CDN) provider to identify the root cause and restore full service.
We will provide the next update within 30 minutes, or sooner if additional information becomes available.
UPDATE
about 12 hours ago - at 11/18/2025 12:44PM
A subset of customers is currently experiencing a service disruption affecting Storefront services. Customers and their end users may encounter HTTP 500 errors when accessing online stores or attempting to complete transactions.
Initial investigations indicate that Commerce Cloud platform systems are operating normally. The issue appears to be related to connectivity disruption with our third-party Content Delivery Network (CDN) provider. We are actively engaged and collaborating with the CDN provider to restore full functionality.
We will provide an update in 30 minutes, or sooner if additional information becomes available.
Latest Salesforce outages
Feature Disruption - about 6 hours ago
Feature Degradation - 1 day ago
Feature Degradation - 1 day ago
Feature Disruption - 3 days ago
MuleSoft performance degradation - 3 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
