Feature Degradation

Upon further investigation, our teams have ruled out any relation between the impact and the recent release. The engineering team is actively investigating the possible cause of the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We've decided that creating a managed package fix is the best approach to resolve the issue. The fix is expected to take 48 hours to create, validate, and deploy.

A workaround is available for customers. Details can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000lZEVO

We will provide an update in 48 hours or sooner if additional information becomes available.

Further investigation is underway to identify the exact change in the recent release that's causing this issue. Once identified, efforts will begin to roll back this specific change.

We'll provide an update in 2 hours, or sooner if additional information becomes available.

The Salesforce Technology team's focus remains on triaging and exploring multiple potential resolution paths. Due to the nature of the incident, this process may take some time to complete. We'll provide further updates as soon as more information becomes available throughout this extended investigation phase.

We have identified that the issue is related to an ongoing release. We are working on creating a fix for affected customers affected by the issue. In parallel, we are halting the deployment to prevent any further impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

A subset of customers on sandbox instances may experience a feature degradation impacting their ability to generate documents. This is only impacting documents where the templates contain Rich Text Box fields. Customers are experiencing that the deployment is stuck or failing.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.