Service Disruption

We continue to coordinate with our third-party vendor, Amazon Web Services, to identify the appropriate remediation steps as we navigate this complex issue. Concurrently, we are safeguarding customer data and preparing to conduct emergency backups in our Sweden region. At this time, no ETA is available for completion of the initial backups.

We appreciate your patience and will provide further updates as soon as additional information is available.

Due to extraordinary regional circumstances and infrastructure impact, we're taking proactive steps to protect customer data by creating emergency backups of UAE based customer data in our Sweden region. Your data will remain fully encrypted and secured through our Hyperforce Trust platform. This doesn't mean that your Orgs will immediately be moved to ‌that region.

If the situation worsens and services or infrastructure become (or are likely to become) significantly degraded or unavailable, once we have the data copy completed, we're prepared to establish copies of production and sandbox Orgs in Sweden. We'll contact customers directly before proceeding with hosting production or sandbox workloads in Sweden, and you'll have an opportunity to opt-out if you wish. Please note that if you elect not to proceed with this, you'll continue to be affected by the disruption until service has been restored by our third-party vendor. If you would like to proactively opt-out of your production or sandbox Org being copied in Sweden, please create a support case at help.salesforce.com stating this.

We have no estimate time for completion for the initial data backup at this time. We’ll provide another update as soon as additional information becomes available.

We're continuing to work internally and with our vendor to alleviate the impact. Recovery efforts are complex due to the nature of the impact in the region, and the effect this has on infrastructure availability and capacity.

We have no estimated time for full recovery at this time. We’ll provide another update as soon as additional information becomes available.

We're continuing to work internally and with our vendor to alleviate the impact. At this time, customers will continue to experience signs of degradation or disruption to services.

We have no estimated time for full recovery at this time. We’ll provide another update in 90 minutes or as soon as additional information becomes available.

While we continue with our remediation efforts, we're experiencing increased capacity constraints and customers may experience signs of service disruption. We're working with multiple teams and the vendor to restore service performance to normal levels.

We have no estimated time for full recovery at this time. We’ll provide another update in 60 minutes or as soon as additional information becomes available. We apologize for any inconvenience this issue may be causing your business.

We are continuing with remediation efforts to restore performance levels to Salesforce services. We are experiencing some capacity issues which are making recovery efforts more complex, adding some delay. We have no estimated time for full recovery of service performance. The next update will be provided when new information becomes available.

We apologize for any inconvenience this issue is causing for customers.

Validation efforts are progressing, which are expected to take some more time. We will continue to closely monitor overall database health and take necessary action.

We’ll provide an update upon a significant update, or sooner if additional information becomes available.

We've implemented some changes and early indicators show positive results. We're closely monitoring overall database health and will continue with mitigation measures, which is expected to take some more time.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

We continue to work with the vendor to restore the services. Our monitoring of the database health remains ongoing, and mitigation measures are being taken to shift to healthy availability zones.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

We continue to work with the vendor to restore the services. We are monitoring the database health and taking mitigation actions to maintain service stability and move services to healthy availability zones.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

The vendor has confirmed a localized power outage impacting availability. We are actively monitoring service performance and working with the vendor on resolution. Database failovers occurred as part of our automated redundancy processes to maintain service stability and move services to healthy availability zones.

We will provide an update in 60 minutes or sooner if additional information becomes available.

At 12:22 UTC on March 1, 2026, we identified a performance degradation impacting multiple instances. Users may experience degraded performance when accessing Salesforce services.

We are aware of a third-party issue that may be affecting the instances. We are actively working with them to restore the services to expected levels.

We will provide an update in 60 minutes or sooner if additional information becomes available.