Service Disruption

Our teams continue to work around the clock, finalizing historic data restoration and validation while monitoring the impacted environments. Please contact your Account Team for additional general questions or reach out to Salesforce Support for additional technical assistance.

We’ll provide another update once the restoration has fully completed.

We are continuing our efforts to restore services. Completing this large-scale and complex recovery operation safely and thoroughly requires a considerable amount of time.

We have identified and initiated a parallel workstream to streamline and accelerate the restoration process.

Workstream 1 – Primary database copy
The primary process to copy database data from the current environment to an alternative location continues to progress. This recovery path remains active to ensure the complete dataset can be retrieved.

Workstream 2 – Database recovery via AZ1 infrastructure
Step 1 - Data Transfer (In Progress): Teams are actively copying data to a recovery environment. Several critical data components, including transactional data, encryption keys, and various platform services have been successfully transferred or are now in progress.

Step 2 - Database Rebuild (In Progress): Teams have begun preparing to rebuild and validate the database environment, ensuring data integrity and completeness once transfers are complete.

Step 3 - Service Restoration (Pending): Once the first two steps are finished, teams will rebuild necessary platform components before bringing customer environments back online.

Due to the unprecedented scale and technical complexity of reconstructing and thoroughly validating these systems, this recovery will take significant time to complete. We do not yet have a specific timeline for full service restoration. We will continue to provide regular updates as progress continues.

Salesforce continues to work around the clock to restore services following the recent service interruption. This is a complex, large-scale recovery operation that will require considerable time to complete safely and thoroughly. The recovery process involves three sequential steps, each of which must be fully completed before services can be restored:

Step 1 - Data Transfer (In Progress): Teams are actively copying data to a recovery environment. Several critical data components, including transactional data, encryption keys, and various platform services have been successfully transferred or are now in progress.

Step 2 - Database Rebuild (In Progress): Teams have begun preparing to rebuild and validate the database environment, ensuring data integrity and completeness once transfers are complete.

Step 3 - Service Restoration (Pending): Once the first two steps are finished, teams will rebuild necessary platform components before bringing customer environments back online.

Due to the unprecedented scale and technical complexity of reconstructing and thoroughly validating these systems, this recovery will take significant time to complete. We do not yet have a specific timeline for full service restoration. We will continue to provide regular updates as progress continues.

We continue to work around the clock with AWS teams to restore service as quickly and safely as possible. Progress is slow due to extensive power, network, and system-level issues impacting data backup operations. Extracting the data takes significant time due to very large data volumes and variable data transfer speeds. As such, timelines remain uncertain.

Once complete, backups require thorough validation, configuration, and full platform testing before services can be restored.

Thank you again for your patience. We’ll provide further updates on our progress as and when they become available.

We're continuing to execute a step-by-step plan to back up the data. We don't have an estimated timeline for backup completion at this time.

Thank you for your patience. We’ll provide further updates on our progress as and when they become available.

Due to the changing and exceptional nature of regional circumstances, and the impact on AWS infrastructure, it is now likely that all Orgs will need to be moved to help protect customer data and restore functionality. This can only occur once we complete a backup of your data. At this time, we don't have an estimated timeline for backup completion; however, we expect it to be multiple days, if not longer. We will provide regular updates concerning anticipated timelines.

If Org moves are required, we anticipate that, for technical reasons, all Orgs will need to be moved together. If you would prefer another location, we can work to determine if your Org can be migrated from the new location to another agreed location. We will communicate further on this, how to request alternative locations, and any restrictions on alternative locations in due course. We recommend customers assessing or requiring guidance on alternate regions to consider other locations as appropriate for your latency and applicable data residency requirements.

Thank you for your patience, we’ll provide further updates as and when they become available.

Our investigation continues, and our coordination with Amazon Web Services remains to identify the appropriate remediation path. In the interim, we are re-routing all new org trials/sign-ups originating from the affected instances to another location.

Thank you for your patience and we’ll provide further updates as soon as additional information is available.

We continue to coordinate with our third-party vendor, Amazon Web Services, to identify the appropriate remediation steps as we navigate this complex issue. Concurrently, we are safeguarding customer data and preparing to conduct emergency backups. At this time, no ETA is available for completion of the initial backups.

We appreciate your patience and will provide further updates as soon as additional information is available.

Due to extraordinary regional circumstances and infrastructure impact, we're taking proactive steps to protect customer data by creating emergency backups of customer data to another location. Your data will remain fully encrypted and secured through our Hyperforce Trust platform.

If the situation worsens and services or infrastructure become (or are likely to become) significantly degraded or unavailable, once we have the data copy completed, we're prepared to establish copies of production and sandbox Orgs in a backup location. We'll contact customers directly before proceeding with hosting production or sandbox workloads in an alternative location, and you'll have an opportunity to opt-out if you wish. Please note that if you elect not to proceed with this, you'll continue to be affected by the disruption until service has been restored by our third-party vendor. If you would like to proactively opt-out of your production or sandbox Org being copied to another location, please create a support case at help.salesforce.com stating this.

We have no estimated time for completion for the initial data backup at this time. We’ll provide another update as soon as additional information becomes available.

We're continuing to work internally and with our vendor to alleviate the impact. Recovery efforts are complex due to the nature of the impact in the region, and the effect this has on infrastructure availability and capacity.

We have no estimated time for full recovery at this time. We’ll provide another update as soon as additional information becomes available.

We're continuing to work internally and with our vendor to alleviate the impact. At this time, customers will continue to experience signs of degradation or disruption to services.

We have no estimated time for full recovery at this time. We’ll provide another update in 90 minutes or as soon as additional information becomes available.

While we continue with our remediation efforts, we're experiencing increased capacity constraints and customers may experience signs of service disruption. We're working with multiple teams and the vendor to restore service performance to normal levels.

We have no estimated time for full recovery at this time. We’ll provide another update in 60 minutes or as soon as additional information becomes available. We apologize for any inconvenience this issue may be causing your business.

We are continuing with remediation efforts to restore performance levels to Salesforce services. We are experiencing some capacity issues which are making recovery efforts more complex, adding some delay. We have no estimated time for full recovery of service performance. The next update will be provided when new information becomes available.

We apologize for any inconvenience this issue is causing for customers.

Validation efforts are progressing, which are expected to take some more time. We will continue to closely monitor overall database health and take necessary action.

We’ll provide an update upon a significant update, or sooner if additional information becomes available.

We've implemented some changes and early indicators show positive results. We're closely monitoring overall database health and will continue with mitigation measures, which is expected to take some more time.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

We continue to work with the vendor to restore the services. Our monitoring of the database health remains ongoing, and mitigation measures are being taken to shift to healthy availability zones.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

We continue to work with the vendor to restore the services. We are monitoring the database health and taking mitigation actions to maintain service stability and move services to healthy availability zones.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

The vendor has confirmed a localized power outage impacting availability. We are actively monitoring service performance and working with the vendor on resolution. Database failovers occurred as part of our automated redundancy processes to maintain service stability and move services to healthy availability zones.

We will provide an update in 60 minutes or sooner if additional information becomes available.

At 12:22 UTC on March 1, 2026, we identified a performance degradation impacting multiple instances. Users may experience degraded performance when accessing Salesforce services.

We are aware of a third-party issue that may be affecting the instances. We are actively working with them to restore the services to expected levels.

We will provide an update in 60 minutes or sooner if additional information becomes available.