Outage in Salesforce
Agentforce Performance Degradation
Resolved Minor
May 14, 2026 - Started about 19 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced performance degradation in their Agentforce service, preventing customers from loading configurations or performing actions across hundreds of global instances. The issue was traced to a recent prediction service deployment, and teams initiated a rollback to the previous stable version as mitigation. The incident lasted 1.1 hours with the impact radius expanding during investigation to affect more instances than initially identified.
There’s a performance degradation impacting Agentforce, and we’re working to resolve it. At this time customers using Agentforce are unable to load configurations or perform actions. We’re investigating the issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce IND4S Salesforce IND2S Salesforce IND18S Salesforce IND3S Salesforce CAN2S Salesforce CAN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce CAN6S Salesforce CAN8S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce USA26 Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce SGP10 Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce CAN26 Salesforce CAN28 Salesforce CAN20S Salesforce USA194S Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce USA34 Salesforce USA36 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce GBR4S Salesforce GBR2S Salesforce DEU46 Salesforce DEU48S Salesforce DEU50S Salesforce CAN34 Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce DEU52 Salesforce AUS66 Salesforce AUS68 Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce CHE2S Salesforce CHE4S Salesforce CHE6 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR66 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce IND100 Salesforce IND112 Salesforce IND118 Salesforce IND124 Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND62 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND70 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND80 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND88 Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98 Salesforce SGP14 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce 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Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54S Salesforce CAN56 Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE30 Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU66 Salesforce DEU68 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce GBR100 Salesforce GBR102 Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR112 Salesforce GBR116 Salesforce GBR118 Salesforce GBR120 Salesforce GBR122 Salesforce GBR124 Salesforce GBR76 Salesforce GBR78 Salesforce 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Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE
about 18 hours ago - at 05/14/2026 07:45PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 18 hours ago - at 05/14/2026 07:31PM
The issue has been linked to a recent prediction service deployment. Mitigation efforts are currently underway, including a rollback to the previous stable version. Teams are actively monitoring service recovery and customer impact.
We will provide an update in 30 minutes or sooner if we have more information.
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