Outage in Salesforce
Performance Degradation
Resolved Minor
May 14, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced performance degradation across multiple US instances where CRM Analytics jobs were running slowly or getting stuck in queues, causing stale data in dashboards and general connectivity issues. The issue was caused by a capacity migration where newly added pods weren't properly restarted, causing jobs routed to them to fail and accumulate. The incident was resolved after 2.4 hours by performing a rolling restart of the affected infrastructure and monitoring job queue recovery.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 05/14/2026 01:27PM
We’ve identified that this is impacting Recipes, Data flows, Data Sync and other CRMA jobs.
The rolling restart is underway, and we continue to monitor the pending job queue. This will take sometime and we'll share the next update when we have progressed.
UPDATE
1 day ago - at 05/14/2026 12:51PM
We’re investigating an issue causing CRM Analytics (CRMA) customer jobs to run slowly or remain stuck in the queue, resulting in stale data in CRMA dashboards. We identified the cause as a capacity migration where a required rolling restart was not performed after the capacity addition. As a result, jobs routed to the newly added pods are failing and accumulating in the queue. We are now performing the required rolling restart and monitoring job queue recovery.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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