Outage in Salesforce
MuleSoft performance degradation
Resolved Minor
May 16, 2026 - Started about 10 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
MuleSoft experienced a performance degradation affecting the Secrets Manager Provider and API, preventing customers from deploying or restarting applications due to inability to retrieve secrets during the process. The issue specifically impacted the runtime manager in the US control plane, with hybrid on-premises customers unable to deploy or redeploy applications through Application Manager, while currently running applications continued operating normally. After 3.6 hours, the service was restored to normal operating levels following successful validation and testing of the implemented fix.
We are aware of a performance degradation that may impact you and are currently working on a solution to resolve user impact. During a performance degradation users can access the service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 7 hours ago - at 05/16/2026 03:58PM
We have successfully validated and tested the fix. Initial reports have indicated positive results and services were restored to normal operating levels for the verification instances.
We are reviewing additional logs to confirm the fix.
We’ll provide an update upon significant update, or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 05/16/2026 02:34PM
We are working on resolving the impact on runtime manager in the US control plane. Hybrid on-prem customers using customers using Application Manager will not be able to deploy or re-deploy their applications.
We’ll provide an update upon significant update, or sooner if additional information becomes available.
UPDATE
about 9 hours ago - at 05/16/2026 01:28PM
The previous attempt to restore the service didn't yield the desired results. We continue to investigate the issue and analyze data to determine the best path to resolution.
We’ll provide an update upon significant update, or sooner if additional information becomes available.
UPDATE
about 10 hours ago - at 05/16/2026 12:59PM
At 09:30 UTC, May 16, 2026, we identified a performance degradation affecting the Secrets Manager Provider and API in our production environment. As a result, customers attempting to deploy or restart applications may be unable to do so successfully, as secrets cannot be retrieved during this process.
Currently running applications that are not restarting are not impacted and will continue to operate normally.
We have identified a potential technical trigger and have initiated a remediation process.
We are working to restore full service and will provide an update within 30 minutes or sooner if additional information becomes available.
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