Outage in Salesforce
Feature Degradation
Resolved Minor
February 28, 2026 - Started about 1 month ago
- Lasted 2 days
Incident Report
Summary AI Generated
Salesforce experienced a performance degradation affecting the Change Data Capture service on the USA920 instance, causing delays in event delivery to customers. The issue was caused by a high volume of events overwhelming the event processing system and creating a backlog, compounded by backend communication problems. The incident lasted 42.9 hours and was resolved by restarting backend services and implementing measures to prevent further backlog growth while the system processed the accumulated events.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
about 1 month ago - at 02/28/2026 03:34AM
At 17:30 UTC on February 26, 2026, we identified a performance degradation impacting the Change Data Capture service on the USA920 instance. Customers are experiencing delays in receiving Change Data Capture events.
We have identified that a high volume of events have overwhelmed the event processing system, creating a backlog. We have taken action to prevent further backlog growth and initiated a restart of backend services to address communication issues that were preventing the system from clearing the backlog efficiently. The system is now actively processing the backlog.
We’ll provide an update upon significant updates, or sooner if additional information becomes available.
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