Outage in Salesforce

Feature Degradation

Resolved Minor

February 25, 2026 - Started about 1 month ago - Lasted 1 day

Incident Report

Summary AI Generated

Salesforce experienced a service degradation affecting Platform Events and Change Data Capture across hundreds of global instances starting February 23, 2026 at 12:00 UTC, causing event notifications to be delayed, missing, or appear out of order. The issue was traced to recent releases that caused connection failures, prompting Salesforce to develop and test a fix before deploying it fleet-wide in a staggered rollout beginning February 25 at 10:30 UTC. The incident was resolved after 33.3 hours, with Salesforce later narrowing the scope of affected instances and removing unimpacted ones from further communications.

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce USA748 Salesforce USA658S Salesforce SWE118 Salesforce SWE14 Salesforce JPN12S Salesforce IND138 Salesforce USA304 Salesforce GBR82 Salesforce USA468 Salesforce DEU14S Salesforce ITA6 Salesforce USA356 Salesforce USA424 Salesforce USA738 Salesforce USA882S Salesforce CHE26S Salesforce CAN26 Salesforce IND116 Salesforce AUS82 Salesforce SWE50 Salesforce USA202S Salesforce SWE4S Salesforce GBR122 Salesforce FRA78 Salesforce GBR110S Salesforce USA836S Salesforce AUS94 Salesforce SWE62 Salesforce BRA18 Salesforce USA638 Salesforce GBR34 Salesforce IDN2S Salesforce USA332 Salesforce USA804S Salesforce DEU74 Salesforce BRA14 Salesforce CHE4S Salesforce USA574 Salesforce IND68 Salesforce BRA54S Salesforce USA756S Salesforce USA374 Salesforce JPN24S Salesforce GBR124 Salesforce AUS26S Salesforce USA866 Salesforce CAN54 Salesforce USA750S Salesforce IND64 Salesforce GBR90S Salesforce DEU92 Salesforce IND12S Salesforce IND96 Salesforce USA490S Salesforce GBR84 Salesforce USA666S Salesforce FRA24S Salesforce CAN2S Salesforce USA676 Salesforce USA546 Salesforce USA60S Salesforce SGP8S Salesforce FRA52 Salesforce KOR2S Salesforce USA762S Salesforce DEU2S Salesforce USA708 Salesforce GBR86 Salesforce USA600 Salesforce ITA24 Salesforce USA632 Salesforce FRA86 Salesforce FRA88 Salesforce DEU10S Salesforce USA438 Salesforce USA272 Salesforce FRA66 Salesforce USA226 Salesforce ARE6 Salesforce USA224S Salesforce USA258S Salesforce BRA38 Salesforce SWE66 Salesforce IND26S Salesforce DEU76 Salesforce GBR60S Salesforce SWE40 Salesforce USA250S Salesforce IND128 Salesforce IND132 Salesforce USA668S Salesforce GBR56 Salesforce USA246S Salesforce USA22S Salesforce USA898S Salesforce USA720 Salesforce GBR108S Salesforce USA344 Salesforce DEU120 Salesforce FRA46 Salesforce SGP6S Salesforce DEU86 Salesforce AUS14S Salesforce DEU72 Salesforce USA852 Salesforce USA716 Salesforce IND86 Salesforce SWE32 Salesforce CAN80 Salesforce USA706 Salesforce USA570 Salesforce DEU114S Salesforce USA340 Salesforce SWE18 Salesforce USA228 Salesforce FRA48 Salesforce DEU108 Salesforce USA900S Salesforce USA462 Salesforce USA476 Salesforce IND60 Salesforce USA436 Salesforce GBR50 Salesforce USA434S Salesforce USA268S Salesforce FRA70 Salesforce USA924 Salesforce USA232 Salesforce DEU56 Salesforce IND92 Salesforce USA412 Salesforce AUS20S Salesforce AUS70 Salesforce ARE4S Salesforce GBR54 Salesforce FRA56 Salesforce IND108 Salesforce USA414 Salesforce USA302 Salesforce USA846 Salesforce USA870S Salesforce ITA8 Salesforce FRA96S Salesforce AUS76 Salesforce SGP10 Salesforce JPN138 Salesforce JPN8S Salesforce USA346 Salesforce USA672S Salesforce USA540S Salesforce GBR106S Salesforce IND78 Salesforce AUS66 Salesforce USA726 Salesforce USA724 Salesforce USA364 Salesforce DEU60 Salesforce BRA28 Salesforce SWE106 Salesforce SWE10 Salesforce FRA2S Salesforce USA562 Salesforce USA678 Salesforce USA890S Salesforce USA674 Salesforce USA702 Salesforce FRA76 Salesforce DEU50S Salesforce USA710S Salesforce USA276 Salesforce ITA26 Salesforce USA34 Salesforce GBR92S Salesforce CHE28 Salesforce USA428 Salesforce USA358 Salesforce ITA30 Salesforce USA698 Salesforce USA8S Salesforce USA322 Salesforce GBR36 Salesforce SGP4S Salesforce IND114 Salesforce DEU52 Salesforce CHE2S Salesforce USA606 Salesforce CAN86S Salesforce SWE36 Salesforce AUS90 Salesforce ITA16 Salesforce FRA80 Salesforce SWE108 Salesforce IND6S Salesforce SWE64 Salesforce AUS72 Salesforce USA300 Salesforce IND94 Salesforce USA634 Salesforce USA236 Salesforce USA786S Salesforce USA602 Salesforce CAN34 Salesforce USA248S Salesforce ITA2S Salesforce USA766S Salesforce IND88 Salesforce USA270S Salesforce BRA30 Salesforce USA286 Salesforce USA690 Salesforce CAN46 Salesforce IDN4S Salesforce USA352 Salesforce GBR112 Salesforce SWE98 Salesforce DEU100 Salesforce USA350 Salesforce USA494 Salesforce USA194S Salesforce DEU36 Salesforce IDN8 Salesforce DEU46 Salesforce USA628 Salesforce AUS78 Salesforce SGP14 Salesforce USA480 Salesforce BRA4S Salesforce USA888S Salesforce USA426 Salesforce GBR88 Salesforce DEU68 Salesforce GBR80 Salesforce USA372 Salesforce CHE30 Salesforce USA292 Salesforce USA242S Salesforce USA688 Salesforce CAN50 Salesforce CHE16 Salesforce USA260S Salesforce USA768S Salesforce USA448S Salesforce GBR76 Salesforce FRA64 Salesforce USA440 Salesforce GBR62S Salesforce USA788 Salesforce USA838 Salesforce ITA38 Salesforce USA878 Salesforce DEU6S Salesforce SWE2S Salesforce USA256S Salesforce USA810 Salesforce USA876 Salesforce USA420 Salesforce USA342 Salesforce USA244S Salesforce SWE100 Salesforce SWE30S Salesforce USA28S Salesforce GBR116 Salesforce GBR74 Salesforce USA442 Salesforce USA534S Salesforce DEU4S Salesforce USA752S Salesforce SWE68 Salesforce USA758S Salesforce CHE18 Salesforce DEU104S Salesforce DEU20S Salesforce AUS22S Salesforce SWE38 Salesforce AUS86 Salesforce AUS92 Salesforce KOR8 Salesforce JPN136 Salesforce ARE12 Salesforce IND66 Salesforce IND82 Salesforce AUS84 Salesforce AUS80S Salesforce AUS102 Salesforce JPN142 Salesforce AUS4S Salesforce AUS6S Salesforce FRA32 Salesforce GBR38 Salesforce DEU70 Salesforce FRA36 Salesforce DEU54 Salesforce AUS64 Salesforce USA916S Salesforce USA422 Salesforce SWE82 Salesforce USA222S Salesforce SWE26 Salesforce USA760S Salesforce GBR44S Salesforce BRA16 Salesforce USA652 Salesforce AUS2S Salesforce USA288 Salesforce JPN144 Salesforce ITA34 Salesforce IND72 Salesforce JPN4S Salesforce IND84 Salesforce IND134 Salesforce IND58 Salesforce GBR4S Salesforce SWE24 Salesforce USA470 Salesforce IND2S Salesforce GBR52 Salesforce FRA44 Salesforce FRA42 Salesforce DEU58 Salesforce SWE12 Salesforce DEU8S Salesforce USA740 Salesforce USA32S Salesforce USA744 Salesforce GBR100 Salesforce CAN40 Salesforce USA558 Salesforce USA450 Salesforce AUS24S Salesforce USA718 Salesforce BRA6S Salesforce GBR58 Salesforce USA618 Salesforce GBR118 Salesforce USA736 Salesforce USA584 Salesforce SWE72 Salesforce USA746 Salesforce BRA44 Salesforce USA3S Salesforce USA220 Salesforce USA376 Salesforce USA886S Salesforce USA478 Salesforce USA704 Salesforce USA418 Salesforce USA686 Salesforce USA790 Salesforce SWE60S Salesforce BRA32 Salesforce USA320 Salesforce USA240S Salesforce USA452 Salesforce ITA22S Salesforce USA624 Salesforce USA630 Salesforce DEU90 Salesforce FRA50 Salesforce USA556 Salesforce ISR4S Salesforce BRA34 Salesforce FRA62 Salesforce CHE12 Salesforce USA1 Salesforce USA552 Salesforce USA732 Salesforce USA596 Salesforce USA680 Salesforce GBR78 Salesforce USA488S Salesforce USA792S Salesforce IND110 Salesforce USA586 Salesforce USA902S Salesforce USA588 Salesforce USA544 Salesforce USA290 Salesforce USA770S Salesforce USA278 Salesforce USA612 Salesforce USA234 Salesforce USA456 Salesforce CAN38 Salesforce USA610 Salesforce USA604 Salesforce IND98 Salesforce USA636 Salesforce USA692 Salesforce USA670S Salesforce BRA50 Salesforce USA616 Salesforce DEU12S Salesforce SWE84 Salesforce JPN20S Salesforce USA30S Salesforce USA316 Salesforce USA410 Salesforce AUS36S Salesforce DEU78 Salesforce USA548 Salesforce DEU16S Salesforce GBR42S Salesforce SGP2S Salesforce USA444 Salesforce IND8S Salesforce FRA90 Salesforce USA446S Salesforce DEU106 Salesforce USA840 Salesforce DEU112 Salesforce CAN36 Salesforce JPN18S Salesforce SWE4S Salesforce GBR96 Salesforce SWE78 Salesforce USA648 Salesforce USA848 Salesforce USA472 Salesforce USA884S Salesforce IND54S Salesforce USA662S Salesforce USA722 Salesforce USA80S Salesforce USA854 Salesforce CAN42 Salesforce USA868 Salesforce USA860 Salesforce BRA48 Salesforce USA564 Salesforce AUS38S Salesforce AUS18S Salesforce SWE46 Salesforce SWE96S Salesforce FRA54 Salesforce USA712S Salesforce FRA98S Salesforce USA554 Salesforce USA26 Salesforce USA538 Salesforce ITA42 Salesforce DEU38 Salesforce SWE52 Salesforce USA230 Salesforce DEU62S Salesforce USA432S Salesforce DEU94 Salesforce FRA6S Salesforce ITA14 Salesforce IND126 Salesforce SWE92S Salesforce KOR4S Salesforce FRA100 Salesforce USA572 Salesforce SWE56 Salesforce USA742 Salesforce SWE74 Salesforce USA646 Salesforce CAN28 Salesforce USA326 Salesforce USA894S Salesforce USA880S Salesforce USA608 Salesforce GBR102 Salesforce IND124 Salesforce FRA74 Salesforce USA238 Salesforce FRA8S Salesforce DEU96 Salesforce USA842 Salesforce GBR46 Salesforce USA696 Salesforce USA262S Salesforce USA474 Salesforce DEU116S Salesforce FRA84 Salesforce USA622 Salesforce USA592 Salesforce DEU102 Salesforce JPN134 Salesforce SWE34 Salesforce AUS28S Salesforce IND90 Salesforce SWE42 Salesforce CAN56 Salesforce SWE20 Salesforce SWE22 Salesforce USA754S Salesforce IND136 Salesforce USA644 Salesforce DEU48S Salesforce GBR70 Salesforce DEU126 Salesforce USA650 Salesforce USA700 Salesforce USA334 Salesforce USA274 Salesforce USA684 Salesforce CAN8S Salesforce USA734 Salesforce SWE76 Salesforce CAN6S Salesforce USA338 Salesforce GBR68 Salesforce DEU128 Salesforce USA416 Salesforce USA578 Salesforce FRA12S Salesforce USA582 Salesforce CAN70S Salesforce GBR40S Salesforce SWE16 Salesforce GBR72 Salesforce USA728 Salesforce GBR66 Salesforce USA330 Salesforce USA874S Salesforce USA318 Salesforce KOR6 Salesforce USA36 Salesforce USA62S Salesforce USA254S Salesforce SWE54 Salesforce GBR2S Salesforce IND4S Salesforce USA764S Salesforce IND18S Salesforce ISR6 Salesforce USA296 Salesforce USA642 Salesforce IND80 Salesforce IND22S Salesforce IND24S Salesforce IND100 Salesforce USA864 Salesforce JPN28S Salesforce USA348 Salesforce USA366S Salesforce SWE58 Salesforce GBR98 Salesforce USA714 Salesforce USA872S Salesforce AUS60 Salesforce USA454 Salesforce GBR48 Salesforce USA772S Salesforce BRA36 Salesforce BRA2S Salesforce USA892S Salesforce CAN52 Salesforce FRA104 Salesforce SWE44S Salesforce SWE48 Salesforce IND102 Salesforce DEU124 Salesforce USA776 Salesforce USA542S Salesforce SWE88S Salesforce USA682 Salesforce AUS62 Salesforce DEU110 Salesforce IND76 Salesforce USA314 Salesforce USA590 Salesforce USA614 Salesforce USA780 Salesforce SWE80 Salesforce USA464 Salesforce USA640 Salesforce SWE120S Salesforce JPN146 Salesforce SWE6S Salesforce AUS68 Salesforce GBR120 Salesforce IND28S Salesforce IND16S Salesforce USA694 Salesforce AUS74 Salesforce IND10S Salesforce USA466 Salesforce JPN132 Salesforce ITA28 Salesforce USA312 Salesforce USA282 Salesforce IND104 Salesforce SWE70 Salesforce ITA10 Salesforce USA336 Salesforce USA384 Salesforce ISR2S Salesforce USA324 Salesforce USA664S Salesforce USA560 Salesforce IND20S Salesforce USA460 Salesforce DEU84 Salesforce JPN140 Salesforce USA408 Salesforce SWE94S Salesforce IND14S Salesforce GBR94 Salesforce USA844 Salesforce USA2S Salesforce IND70 Salesforce IND62 Salesforce USA862 Salesforce DEU118 Salesforce ITA32S Salesforce SWE90S Salesforce SWE28S Salesforce USA620 Salesforce BRA24 Salesforce CAN44 Salesforce SWE122 Salesforce USA656S Salesforce JPN6S Salesforce USA626 Salesforce USA252S Salesforce USA566 Salesforce USA328 Salesforce IND74 Salesforce USA496 Salesforce USA550 Salesforce SWE112 Salesforce USA580 Salesforce USA856 Salesforce ARE2S Salesforce IND122 Salesforce USA430 Salesforce CAN4S Salesforce USA730 Salesforce FRA34 Salesforce JPN10S Salesforce CHE6 Salesforce USA660S Salesforce GBR64 Salesforce FRA4S Salesforce USA774S Salesforce USA360 Salesforce SWE114 Salesforce IND120 Salesforce USA280 Salesforce ITA36 Salesforce CAN48 Salesforce JPN2S Salesforce AUS16S Salesforce USA576 Salesforce AUS88 Salesforce ITA4S Salesforce USA594 Salesforce USA850 Salesforce USA20S Salesforce IND3S Salesforce USA294 Salesforce AUS58 Salesforce JPN22S Salesforce USA896S Salesforce CAN20S Salesforce USA778 Salesforce SWE8 Salesforce USA568 Salesforce ITA18 Salesforce ITA12 Salesforce SWE2S Salesforce IND118 Salesforce IND112 Salesforce DEU66 Salesforce BRA8S Salesforce USA654S Salesforce USA354 Salesforce DEU122 Salesforce IDN6 Salesforce USA598

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Latest Updates ( sorted recent to last )

IMPACTRADIUSDECREASE about 1 month ago - at 02/25/2026 07:20PM

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

UPDATE about 1 month ago - at 02/25/2026 03:41PM

The fleet-wide rollout began at 10:30 UTC and the rollout will continue in a staggered manner outside customer business hours.

We'll provide an update as and when we have additional information.

UPDATE about 1 month ago - at 02/25/2026 07:47AM

We’ve deployed the fix in a test environment and validated it with positive initial results.
We're continuing to monitor the fix under varied traffic conditions and will begin a fleet-wide rollout today using a staggered deployment to all impacted instances.

We’ll provide the next update once fleetwide deployment begins, or sooner as additional information is available.

UPDATE about 1 month ago - at 02/25/2026 03:50AM

We’re working on implementing a fix that we believe will resolve the impact to customers. However, we’ll share another update as soon as we have more information or once service is fully restored.

UPDATE about 1 month ago - at 02/25/2026 03:49AM

We’re addressing the issue by increasing monitoring to identify the source of connection failures, and rolling back ‌recent releases that may be the likely trigger.We’re preparing a fix forward, which will be tested prior to a wider rollout.

We'll share another update within 60 minutes, or sooner if we have more information.

UPDATE about 1 month ago - at 02/25/2026 03:49AM

Starting at 12:00 UTC on February 23, 2026, we received alerts affecting Platform Events and Change Data Capture across multiple instances. Some customers may notice that certain event notifications are delayed, missing, or appear out of order. We're currently investigating the cause of these interruptions, including possible connection issues, and are working on a fix. This may include reverting to a recent change update.

We'll share another update within 30 minutes, or sooner if we have more information.

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