Outage in Salesforce
Feature Degradation
Resolved Minor
April 04, 2026 - Started 26 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a feature degradation lasting 3.4 hours that prevented users from refreshing their analytics dashboards across multiple US instances. The issue was isolated to the environment where recipe jobs run, affecting dozens of Salesforce instances including USA1, USA220, USA312, and many others. The service was restored after investigation and remediation efforts by the Salesforce team.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce USA220 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA80S Salesforce USA222S Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
26 days ago - at 04/04/2026 05:25PM
We are actively investigating this issue and appreciate your patience as we work towards a resolution. We do not have any new information to share at this moment, but we will keep you updated as soon as we have more details.
We apologize for the impact this is having on your business.
UPDATE
26 days ago - at 04/04/2026 04:50PM
We continue to investigate and restore the service.
We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments.
We apologize for the impact this is having on your business.
UPDATE
26 days ago - at 04/04/2026 04:18PM
We are currently evaluating the best path to restoring full service.
We do not yet have a confirmed resolution timeline. We will provide a further update in 30 minutes or sooner if additional information becomes available.
We apologize for the impact this is having on your business.
UPDATE
26 days ago - at 04/04/2026 03:47PM
We have determined that the issue is isolated to the environment in which recipe jobs run.
We do not yet have a confirmed resolution timeline. We’ll provide an update in 30 minutes, or sooner if additional information becomes available.
We apologize for the impact this is having on your business.
UPDATE
26 days ago - at 04/04/2026 03:15PM
We are investigating a feature degradation that is impacting multiple instances from 12:40 UTC. Users are unable to refresh their analytics dashboards.
We are investigating the issue to identify the potential trigger and determine the best path to resolution
We’ll provide an update in 30 minutes, or sooner if additional information becomes available.
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