Outage in Salesforce
Feature Disruption
Resolved Minor
April 09, 2026 - Started about 3 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a feature disruption affecting multiple sandbox instances where users could not view existing custom prompt templates or create new ones, with only standard templates visible and errors occurring during custom template creation attempts. The incident affected 54 components and lasted 2.8 hours, with production instances remaining unaffected. The issue was resolved by rolling back a recent deployment change, first on a test instance and then across all remaining impacted sandbox instances.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS241 Salesforce CS274 Salesforce CS283 Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS248 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS328 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 04/09/2026 09:40AM
A rollback of the recent deployment on the remaining impacted sandbox instances is in progress, and is estimated to take 60 to 90 minutes to complete.
We’ll provide an update 30 minutes or sooner when additional information becomes available.
UPDATE
about 2 hours ago - at 04/09/2026 09:17AM
Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 3 hours ago - at 04/09/2026 08:57AM
The rollback has been completed on the test instance and customers are now able to view and create custom prompt templates in sandbox. We're now going to roll back the change for all the remaining impacted sandbox instances.
We’ll provide an update 30 minutes or sooner when additional information becomes available.
IMPACTRADIUSINCREASE
about 3 hours ago - at 04/09/2026 08:53AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
IMPACTRADIUSINCREASE
about 3 hours ago - at 04/09/2026 08:32AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 3 hours ago - at 04/09/2026 08:26AM
We're investigating a feature disruption impacting sandbox instances only. Customers cannot view existing custom prompt templates or create new ones in their sandboxes. Users are seeing only standard templates and encounter errors when attempting to create a custom template. This issue doesn't impact production instances.
Initial investigations indicate that a recent change has triggered this issue. We're currently rolling back the change on a test instance to see if this resolves the issue.
We’ll provide an update 30 minutes or sooner when additional information becomes available.
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