Outage in Salesforce
Performance Degradation - Asynchronous Processing
Resolved Minor
May 04, 2026 - Started about 18 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced performance degradation affecting asynchronous processing on one instance for 2.4 hours. Customers encountered delays in Web-to-Case, Web-to-Lead, Email-to-Case functionality, and dashboard refreshes. The Salesforce Technology team worked to isolate and resolve the issue.
The Salesforce Technology team is working to isolate a performance degradation on this instance. Some customers get delays in asynchronous processing, including Web-to-Case, Web-to-Lead, Email-to-Case, and dashboard refreshes. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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