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Outage in Salesforce

Data Cloud Feature Disruption

Resolved Major
May 04, 2026 - Started about 5 hours ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Salesforce Data Cloud experienced a feature disruption lasting 3.1 hours, where customers encountered data stream jobs failing or getting stuck in the CRM Connector. The issue affected hundreds of instances globally across multiple regions including USA, Australia, India, Japan, Germany, Brazil, France, Korea, and Switzerland. The problem was resolved by rolling back a recent change that caused insufficient infrastructure capacity in collaboration with a third-party provider.

There’s a feature disruption impacting Salesforce Data Cloud. During a feature disruption, end users can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk or alternatively follow this article if you need to identify your core instance http://sfdc.co/coreinstance
Components affected
Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce IND3S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce FRA2S Salesforce FRA4S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce USA26 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA32 Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce FRA34 Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce USA34 Salesforce USA36 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce FRA36 Salesforce KOR2S Salesforce KOR4S Salesforce DEU46 Salesforce DEU48S Salesforce DEU50S Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce DEU52 Salesforce AUS66 Salesforce AUS68 Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CHE2S Salesforce CHE4S Salesforce CHE6 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce IND100 Salesforce IND112 Salesforce IND118 Salesforce IND124 Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND62 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND70 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND80 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND88 Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98 Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN142 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA364 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce AUS102 Salesforce BRA24 Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54S Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE30 Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU66 Salesforce DEU68 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce FRA100 Salesforce FRA104 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA66 Salesforce FRA70 Salesforce FRA74 Salesforce FRA76 Salesforce FRA78 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA88 Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce IND102 Salesforce IND104 Salesforce IND108 Salesforce IND110 Salesforce IND114 Salesforce IND116 Salesforce IND120 Salesforce IND122 Salesforce IND126 Salesforce IND128 Salesforce IND132 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce JPN144 Salesforce JPN146 Salesforce KOR6 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Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 05/05/2026 03:06AM

We have determined that the issue is occurring due to insufficient infrastructure capacity. In collaboration with our third-party provider, we have rolled back a recent change, and are now monitoring how jobs are performing. We’ll provide another update in the next 60 minutes or sooner, if additional information becomes available.

UPDATE about 4 hours ago - at 05/05/2026 01:54AM

We are continuing to work on identifying the cause of the issue, including partnering with our third-party provider to analyze logs to identify the cause of the errors. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available.

UPDATE about 5 hours ago - at 05/05/2026 01:00AM

On May 1, 2026 at 15:15 UTC we detected a feature disruption impacting the Data Cloud CRM Connector. Customers may experience data stream jobs failing or getting stuck. We are investigating the issue to identify the cause and remediate the issue. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available.

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