Outage in Salesforce
Feature Degradation
Resolved Minor
May 19, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Salesforce experienced a 5-hour feature degradation affecting Agentforce services across multiple regions in Canada, Brazil, and the United States, preventing some users from completing Agentforce conversations or interactions. The issue was caused by high traffic volumes that overwhelmed the service capacity. The incident was resolved through capacity increases across multiple internal services and implementation of resilience improvements to handle peak usage periods.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CAN26 Salesforce CAN28 Salesforce CAN34 Salesforce BRA14 Salesforce BRA18 Salesforce CAN40 Salesforce CAN46 Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce USA220 Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA322 Salesforce USA326 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce BRA24 Salesforce BRA28 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce CAN56 Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA734 Salesforce USA736 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA788 Salesforce USA810 Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA846 Salesforce USA848 Salesforce USA854 Salesforce USA856 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA876 Salesforce USA924Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 05/19/2026 09:23PM
We continue to see stable performance and have successfully maintained service availability for the majority of customers. Our engineering teams are finalizing additional resilience changes to ensure the environment remains stable as traffic volumes continue to increase. We are closely monitoring downstream services to ensure performance remains within optimal thresholds.
We will provide further updates upon significant development.
UPDATE
1 day ago - at 05/19/2026 08:40PM
We continue to observe stable performance following capacity increases across Agentforce services. Our engineering teams have implemented a change to improve service resilience against high traffic volumes. While remediation efforts are showing positive results, we continue to monitor the effectiveness of these changes as traffic patterns evolve.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 05/19/2026 08:20PM
We have completed capacity increases across several internal services to stabilize the environment. While we are seeing signs of improvement, we continue to monitor the service as traffic volumes fluctuate. Our engineering teams are now focused on implementing additional optimizations to ensure the service remains resilient during peak usage periods.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 05/19/2026 07:59PM
We are seeing signs of improvement following the capacity increases across the Agentforce service tiers. We continue to monitor the stability of the environment and are validating that these remediation efforts are successfully managing increased traffic volumes.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 05/19/2026 07:42PM
We are aware of an issue impacting Agentforce. As a result, some users may be unable to complete Agentforce conversations or interactions. We've increased capacity across multiple services involved in Agentforce request processing as part of our remediation efforts. We're continuing to investigate and implement additional capacity increases to fully restore service.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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